Bilingual Customer Service Specialist

1 month ago

Burlington ON, Canada Mttalentgroup Full time

Bilingual (French) Customer Service Representative

Location: Burlington, ON

Overview

MT Talent Solutions is proud to partner with a global market leader in their sector. With over 8000 employees and 100 years in business, they are looking to expand their Bilingual Customer Service team. If you are a strong communicator, passionate about providing white-glove customer service, and have exceptional written and oral French language skills, this role is for you

Here’s What You’ll Do

  • Managing customer inquiries, requests, and needs in a courteous manner reflecting the company’s values.
  • Supporting customers with modifying orders.
  • Educating customers on product availability, new product features and innovations.
  • Creating and updating accounts accurately.
  • Working with customers to create and modify orders, arrange deliveries and pickup.
  • Work with the team proactively to achieve company targets and objects.
  • Ability to effectively and collaboratively with all departments, as well as any external partners.

Here’s What You’ll Need To Be Successful

  • Must be fluently bilingual (oral and written) in French.
  • Post-secondary education in Business, Supply Chain or similar is an asset.
  • At least 2 years’ experience in a customer service role.
  • Strong computer skills including MS Office. SAP, CRM and/or ERP experience is an asset.
  • Experience in a B2B customer service role, specifically building materials or furnishings is an asset.
  • A passion for providing excellent service, strong attention to detail and problem solving skills.
  • A proactive attitude with an ability to take initiative, multi-task, prioritize work to ensure deadlines and quality of service standards are met.

Here’s What In It For You

  • Competitive compensation package including benefits, employer RRSP matching program.
  • An exceptional culture with a strong emphasis on employee experience, growth and professionalism.
  • A stable organization with a growing Canadian stance equating to ample room for personal and career progression.
  • Supportive leadership team that values open communication, encouragement and recognition.
  • Opportunities for professional growth and trainings, seminars.

#MT1#J-18808-Ljbffr

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