Collections Associate

2 weeks ago

Burlington, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Collections Associate

**What is the opportunity?**

You are an associate within the Collections team acting to deliver an exceptional client experience by offering advice & solutions during their time of need. You champion the RCAP Leasing brand and provide support to our clients as through the management of delinquent and challenging accounts.

**What will you do?**
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns
- Contact customers to collect total arrears including past due rental payments, interest, and fees
- Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners
- Negotiate payment plans to reduce loss from a delinquent account
- Work with clients, vendors, and asset remarketing companies to recover equipment
- Initiate activities (i.e. sending letters, equipment recovery, assigning of bailiff’s) on accounts that are deemed ‘uncollectable’ in order to mitigate our loss
- Prepare receivership and/or bankruptcy documentation as required and initiate contact with Trustee for release of secured equipment
- Analyze accounts to determine high priority accounts to be given immediate attention

**What do you need to succeed?**

**Must-have**:

- Proven interpersonal, communication and problem resolution skills
- Proven ability to build rapport while offering the right solutions for our clients while mitigating risk
- Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
- Strong oral and written communication skills
- Strong organizational and time-management skills
- Ability to work independently and as part of a team

**Nice to have**:

- Past experience in a customer service role where you provided a variety of needs based solutions
- Past experience in the equipment leasing industry
- French language skills

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager._

**Job Summary**

**Address**:
BURLINGTON, Ontario, Canada

**City**:
CAN-ON-BURLINGTON

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Personal and Commercial Banking

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-03-27

**Application Deadline**:
2023-04-12

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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