Service Coordinator

5 months ago

Surrey, Canada Raven Roofing Full time

Raven Group of Companies offers a variety of commercial flat roofing services including, new and re-roofing services, architectural sheet metal systems along with service and maintenance.

At Raven, we believe in fostering an environment where our people are engaged by their craft, motivated by challenges, valued for their skills, and both empowered and supported by management to make a positive impact. Our people have high expectations of us, and we in turn work hard to maintain a work ethic and culture they can succeed in. If this sounds like the kind of place and the people you’d like to work with, contact us. We’re always interested in hearing from those who will add to our environment.

Tasks, Duties and Responsibilities:

- Utilize clear lines of communication and treat others with dignity and respect.
- Answer/respond to client inquiries and requests related to the service department.
- Enter information into departmental databases, spreadsheets, and software.
- Monitor Service Reports, review work orders, and report weekly on departmental progress.
- Establish and maintain employee working schedules.
- Prioritize, organize, and dispatch service crews to jobs.
- Ensure installers have all required supplies and materials to perform their jobs.
- Ensure installers have correct site contact information.
- Arrange inspections with manufactures representatives.
- Electronically track semi annual maintenance jobs.
- Maintain compliance with all company policies and health and safety requirements.
- Other duties as assigned.

Knowledge, Skills and Abilities:

- Excellent written and verbal skills with a good command of the English language
- Excellent computer skills with proficiency in Microsoft Office
- Demonstrated ability to teach skills and work effectively with others.
- Good listening and observation skills
- Proven ability to make sound, independent decisions.
- Strong ability to work under pressure and meet deadlines while maintaining a positive attitude.
- Exemplary customer service and leadership skills.
- Ability to work independently and as part of a team.

Education and Experience:

- Experience working with Microsoft Office and specialized software programs.
- Experience in customer service situations.
- Minimum 5 years roofing experience in all types of commercial roofing.
- Minimum 1 year of employee supervision experience.
- Red Seal Roofing Ticket, Torch Safety, and Fall Protection is an asset.
- Valid BC Drivers License and a clear Drivers Abstract.

*

**Job Types**: Full-time, Permanent

**Salary**: $75,000.00-$85,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Surrey, BC V3Z 1A7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- roofing: 3 years (preferred)

Work Location: In person

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