New Airport Operations Control Centre

6 months ago

Edmonton, Canada Edmonton Airports Full time

This position is accountable for supporting the effective operations of Edmonton Airports by handling the various airport calls and subsequently administering the coordination and planning of activities. This Coordinator will be a central point of contact for the Airport Operations including but not limited to tenants, airlines, internal stakeholders, external stakeholders and passengers through the call process. The AOCC Call Facilitation Coordinator monitors real time airport operations data and is the initial point of contact to react accordingly in the execution of the Safe Operating Procedures (SOP’s) and standards. This position creates a positive experience for all airport users and supports continual enhancement of exceptional passenger experience while meeting stakeholder and regulatory requirements. This role will work in close conjunction with other Coordinators as members on a multi-tasking team.

You might be wondering what you can expect in a typical day at work. Every day will bring new opportunities, focusing on key responsibilities, including:

- Triage calls for priority and severity
- Dispatch resources as required and provide status updates based on established operating procedures
- Initiate and track events as they are occurring
- Initiate notification system for events impacting the Airport Community
- Support completion of incident reports and/or work orders related to occurring events
- Document and report all complaints, problems, incidents, events, activities, deficiencies, or concerns and communicate through the daily summary. Daily administrative reporting will include daily summary reports and completion of incident reporting.
- Participate as needed through call dispatch and coordination and as directed during emergency incidents, monitor the event and record actions and decisions. Implement actions as requested by the AOCC (Airport Operations Control Centre) or Manager, Airport Terminal Operations.
- Observe and Respond to Facility Monitoring Systems as required by protocols and procedures, such as Lightening Detection, Fire Alarm System, Ground Base Radar, Ultra Client, Abloy Key Management
- Provide Daily Operational Resource Administration & Coordination to support the efficient operating of Gates, Off Gates, Baggage Make up Units, Baggage Race tracks, Check In Counters and Collaboration with Airline Stakeholders to solution scheduling conflicts and react to flight delays and cancellations
- Collaborate with the Communications team as needed and as directed to provide responses to events that impact guest experience including service disruptions, peak hour issues, weather, etc.
- Accountable for supporting the capacity management program that works towards efficient operations delivery in all situations which include but is not limited to departure metering, winter events, irregular operations etc.
- Provide support to Safety & Security through monitoring, educating and conducting enforcement of the Airport Security Program;
- Ensure compliance of, respond to and coordinate mitigation of breeches of security and non-compliance of the Airport Security Program
- Inspect physical security equipment/systems to ensure conformance
- Monitor the security and safety of the Primary Security Line
- Monitors customer service requirements through calls and communication to support the customer service philosophy which does or may include involvement with:

- Phone calls from the public
- Customer service contractors
- Customer service programs: Lost and Found, Stranded Travellers etc.
- Assists with response to social media feedback

**Special Requirements**:
- Minimum of 5 years experience in the aviation industry or airport environment
- Preference given to a graduate of a recognized program in Aviation Management or Airport Operations
- Must have knowledge of rules, regulations, and procedures, including safety procedures. Policies and procedures related to operations/communications and emergency procedures manual special response plans
- Understanding of roles and responsibilities under the Emergency Procedures Manual
- Knowledge of telecommunications systems, which include transmission, broadcasting and switching systems and computerized databases
- Advanced technology skills to ensure high administrative capabilities, including experience as an Advanced Ultra user, experience with BI systems required for monitoring and call facilitation, and moderate skills/experience with Excel
- Baggage System knowledge and experience is required to support the triaging process for call handling
- Advanced knowledge on all Microsoft Suite products
- Advance Ultra User, knowledge & experience
- Knowledge and ability to coordinate and administrate the operation of the baggage processing system in conjunction with 3rd party support and facility maintenance
- Demonstrated the successful use of social processing skills at an interpersonal level. Strong interpersonal skills are a requirement that

  • Control Centre Operator

    6 months ago

    Edmonton, Canada Trans Mountain Full time

    Trans Mountain operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 300,000 barrels of petroleum products each day through 1,150 kilometres of pipeline in Alberta and British Columbia, and 111 kilometres of pipeline in Washington state. **Our Core Values** Trans Mountain’s core values - Safety,...

  • Control Centre Operator

    3 weeks ago

    Edmonton, Canada Enbridge Inc. Full time

    Posting End Date: December 09, 2024 Employee Type: Regular-Full time Union/Non: This is a non-union position Are you looking for an exciting opportunity to work in a constantly evolving and dynamic environment? If so, we are currently looking for a Control Centre Operator! You will acquire the knowledge, skills, and abilities to safely and efficiently...

  • Control Centre Operator

    3 weeks ago

    Edmonton, Canada Enbridge Inc. Full time

    Posting End Date: December 09, 2024 Employee Type: Regular-Full time Union/Non: This is a non-union positionAre you looking for an exciting opportunity to work in a constantly evolving and dynamic environment? If so, we are currently looking for aControl Centre Operator!You will acquire the knowledge, skills, and abilities to safely and efficiently control a...

  • New Security Specialist

    6 months ago

    Edmonton, Canada Edmonton Airports Full time

    The Security Specialist is accountable for the development, enhancement and ensuring compliance of the Edmonton Airports Security program including providing direct management and oversight of all Security related contracts & stakeholder relationships. This position also Assists YEG’s Director of Security in the Development, promotion and auditing of...

  • Control Centre Operations- Summer Student

    2 months ago

    Edmonton, Canada Enbridge Student Contractor Program Full time

    At Enbridge, ‘energy’ means more than lighting up businesses, heating up our customers’ homes, or fueling cars, buses and trucks. It’s our way of life! As a co-op/summer student working for Raise at Enbridge, a first-choice energy delivery company, we commit to providing you with an exciting, rewarding and engaging experience. We know that when...

  • Compliance Officer

    1 month ago

    Edmonton, Canada Paladin Airport Security Services Full time

    Compliance Officer **We are currently recruiting a Compliance Officer on a 12-month term, based out of Edmonton Airport.** **Why Paladin?** **Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.** - You receive top industry wages - You have the...

  • Operations Control Centre Coordinator

    2 months ago

    Edmonton, Canada Det'on Cho Logistics LP Full time

    **Operations Control Centre Coordinator - Det’on Cho Logistics** Det’on Logistics is recruiting an Operations Control Center Coordinator. Reporting to the OCC Manager, you will oversee the movement of goods and materials through the supply chain and play an essential role in ensuring that the right products are delivered to the right place at the right...

  • Administrative and Logistics Specialist

    6 months ago

    Edmonton, Canada Flair Airlines Ltd. Full time

    **Are you ready to take your career to new heights?** **Job Title**: Administrative and Logistics Specialist **Department**: Airport Operations **Location**:Edmonton, AB (YEG) **Work Arrangement**:This role is primarily based in the Corporate Office. **Position Overview**: Reporting to the Vice President, Airport Operations, the Administrative and...

  • Centre Director

    6 months ago

    Edmonton, Canada Sylvan Learning Centre Full time

    **Position Summary**:The centre director is responsible for managing the overall customer experience, sales, and bringing forth ideas on local marketing strategies for the centre to achieve performance goals and grow the centre. The centre director is also responsible for managing the day-to-day centre operations to ensure a consistent quality educational...

  • Centre Director

    6 months ago

    Edmonton, Canada Sylvan Learning Centre Full time

    **Position Summary**:The centre director is responsible for managing the overall customer experience, sales, and bringing forth ideas on local marketing strategies for the centre to achieve performance goals and grow the centre. The centre director is also responsible for managing the day-to-day centre operations to ensure a consistent quality educational...

  • Centre Director

    6 months ago

    Edmonton, Canada Sylvan Learning Centre Full time

    **Position Summary**:The centre director is responsible for managing the overall customer experience, sales, and bringing forth ideas on local marketing strategies for the centre to achieve performance goals and grow the centre. The centre director is also responsible for managing the day-to-day centre operations to ensure a consistent quality educational...

  • HR Coordinator at Edmonton International Airport

    6 months ago

    Edmonton, Canada SSP Full time

    ** $18.00 - $20.00 / hour**: - ** Full Time**: - ** Free Employee Parking**: - ** Employee Meal Plan** SSP Canada operates multiple restaurants inside the Edmonton International Airport, including: Tim Hortons, Starbucks, Boston Pizza, Tap & Pour. Our HR Coordinator is the face of SSP Canada in the airport! **Responsibilities will include**: - Assist...

  • Restaurant Operations Manager

    3 weeks ago

    Edmonton, Alberta, Canada SSP Group Full time

    Company Overview SSP Group is a leading operator of food and beverage brands in travel locations, with a portfolio that includes Starbucks, Tim Hortons, Boston Pizza, Upper Crust, Tap & Pour, The Canadian Brewhouse, and Belgian Beer Cafe.As a Restaurant Operations Manager at SSP Group, you will be responsible for overseeing the daily operations of our...

  • Break Relief Coordinator

    6 months ago

    Edmonton, Canada Paladin Airport Security Services Full time

    Break Relief Coordinator **We are hiring a 6-month term, full - time Break-Relief Coordinator based out of the Edmonton Airport.** **Why Paladin?** **Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.** - You receive top industry wages - You have...

  • Break Relief Coordinator

    6 months ago

    Edmonton, Canada Paladin Airport Security Services Full time

    Break Relief Coordinator **We are hiring a full - time Break-Relief Coordinators based out of the Edmonton Airport.** **Why Paladin?** **Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.** - You receive top industry wages - You have the opportunity...

  • Regional Controller

    21 hours ago

    Edmonton, Canada AutoCanada Inc. Full time

    **Join the ride!** **Position**: - Regional Controller - **Location**- Edmonton, AB or Montreal, QC - **Classification**- Fulltime, Onsite**Part of a bigger team.** AutoCanada Collision Centres’ network is a division of AutoCanada. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are...

  • Director, Operational Delivery

    2 months ago

    Edmonton, Canada Flair Airlines Ltd. Full time

    **Are you ready to take your career to new heights?** **Job Title**: Director, Operational Delivery **Department**: Airports **Location**:Calgary, AB, Edmonton, AB, Vancouver, BC, Toronto, ON **Work Arrangement**:This role is primarily based in the office environment. **Position Overview**: Reporting to the Vice President, Airport Operations, the...

  • Warehouse Agent

    6 months ago

    Edmonton, Canada Executive Flight Centre Group Ltd Full time

    **Warehouse Agent, Full-Time & Part-Time (Edmonton)** Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and...

  • Warehouse Agent

    6 months ago

    Edmonton, Canada Executive Flight Centre Group Ltd Full time

    Position Title: Warehouse Agent, Full-Time (Edmonton) Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and...

  • Warehouse Cargo Agent

    6 months ago

    Edmonton, Canada Executive Flight Centre Group Ltd Full time

    Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all...