Insurance Sales Agent

1 week ago

Quebec Province, Canada Trupanion Inc Full time

Trupanion is a leading provider of medical insurance for cats and dogs in North America. We’re all about helping pets. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

**Position Summary**:
Trupanion is looking for a self-motivated, charismatic Insurance Sales AgentorBroker to join our pet-loving company If you enjoy the passion, energy, and sense that everyone is in it together, this may be the opportunity for you.

**Key Responsibilities Include**:

- Answering inbound warm leads from potential customers who have expressed interest in our pet insurance policies.
- Utilizing a consultative style to understand the unique needs of each customer and tailoring insurance solutions accordingly.
- Presenting the value of our pet insurance policies and emphasizing the benefits they offer, rather than focusing solely on the price.
- Effectively setting the agenda during calls to maintain call control and guide the conversation towards successful enrollment.
- Providing detailed information about our policies, coverage options, and answering any questions or objections customers may have.
- Overcoming objections and concerns with confidence and empathy to instill trust in potential customers.
- Utilizing assumptive closing techniques to confidently guide customers through the enrollment process.
- Accurately enrolling pets in policies, ensuring all necessary information is collected and documented.
- Collaborating with the sales team and management to meet and exceed sales targets and objectives.

**Required Experience**:

- Active General Damage Insurance Level 1 or Personal Damage Insurance Level 1 license
- Minimum of 2 years experience in a sales and/or customer service role.
- Excellent communication skills with a customer-centric approach.
- Ability to actively listen, understand customer needs, and provide appropriate solutions.
- Familiarity with the insurance industry, particularly pet insurance, is a plus.
- Strong ability to handle objections and turn them into opportunities.
- Goal-oriented mindset with a proven track record of achieving and surpassing sales targets.
- Positive attitude, adaptability, and a willingness to learn and grow within the role.

**Knowledge, Skills & Abilities Required for Success**:

- **Customer-Centric**: passionate about providing a positive customer experience
- **Critical thinking/ think creatively**: the ability to assess, analyze, and tackle problems while handling complex situations.
- **Patience/active listener**: listens to truly hear their customer and their problems, and able to explain solutions in different ways until the customer understands.
- **Emotional intelligence**: ability to control outward emotions while handling interpersonal relationships with empathy.
- **Emotional resilience**: be aware of one’s own emotional reactions and adapt to stressful situations or crises without lasting difficulties post-interaction**.**

**Schedule**:

- The set schedule for this position is Monday - Friday between 6:00am PST - 2:30pm PST.
- During the first four weeks of training, your schedule is Monday - Friday between 8:00am PST - 5:00pm PST.

**Compensation**:

- The base pay for this position is $27.50 an hour on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for uncapped monthly bonuses based on individual performance.
- We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

**Benefits and Perks**:

- Employer-paid extended health coverage for you and your family
- Trupanion will partner with Wealthsimple to register your RRSP, pension, etc.
- Four weeks of paid time off
- Five weeks, paid, sabbatical after five years of employment
- Employer-paid medical insurance for one pet (cat or dog)
- Paid time off to volunteer at nonprofit organizations
- Open, casual, pet-friendly, and fun work environment

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

Pay: From $27.50 per hour

**Benefits**:

- Dental care
- Paid time off
- Tuition reimbursement

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Licence/Certification:

- General Damage or Personal Damage Insurance Level 1 license (required)

Work Location: In person

Expected start date: 2023-09-18

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