Customer Service/dispatcher

7 months ago


Ottawa, Canada Francis Fuels Ltd Full time

We are looking for an experienced and motivated individual for our Heating & Air Conditioning Service Department. The position requires an organized person that is detailed oriented and can work as a team member to ensure excellent service to our clients.
- Handle incoming customer inquiries in a prompt, courteous and professional manner.
- Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed.
- Maintain the customer database with current information.
- Work with other departments to ensure efficiency and customer satisfaction.
- Contact existing customers to schedule appointments.

**Additional Required Skills and Qualifications**:

- Punctual and reliable
- Ability to multi-task
- Knowledge of the industry is recommended
- Excellent computer skills
- Ability to work independently or as part of a team
- Time management skills

We thank all applicants, however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 3 years (required)

Work Location: In person



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