IT Support Technician

7 months ago


Laval, Canada JLD-Laguë - John Deere Dealership Full time

**Job title**: IT Support technician

**Workplace**: Groupe JLD-Laguë - Siège Social

3900 Autoroute 440 Est, Laval, Quebec, Canada, H7E5N2

**Job status**: Full time
Day, Week

**Number of hours per week**: 40 hours

JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The opportunity to work in a pleasant, motivating and challenging environment We have been in business for over 60 years, thanks to our 430 motivated and competent employees throughout our 18 locations. The company has experienced a strong increase in business, particularly in the last 5 years.

**YOU LOVE TO**:

- Perform administration and system configuration of our various servers and tools;
- Actively participate in the deployment of the company's IT projects in collaboration with our IT team;
- Implement solutions to ensure the company's cybersecurity and data confidentiality;
- Diagnose and resolve more complex network, software and hardware issues;
- Document internal processes and internal knowledge base (KB) articles;
- Provide in-person support to users during branch visits, answering their questions and solving their problems.

**YOU HAVE IDEALY**:

- D.E.C. or AEC in computer science;
- 10 years of relevant experience;
- Good knowledge of Microsoft Windows 10 and 11 operating systems;
- Good knowledge of Windows Servers 2016-2022 administration and configuration;
- Knowledge of Linux an asset;
- Mastery of the Microsoft Office 365 suite, its administration and configuration (Exchange Online, SharePoint Online, Teams, Microsoft Entra, Intune etc.);
- Familiarity with network technologies and services (TCP/IP protocols, DHCP, DNS, VPN, Radius).
- Fluency in spoken and written French and English;
- Must be able to travel to our branches (Eastern Ontario, Laval and North Shore).
- Demonstrate autonomy, curiosity and proactivity.

**WE OFFER YOU**:

- Group insurance after 3 months of seniority;
- An RRSP with employer participation after 3 months of seniority;
- Laptop and cell phone provided;
- An emergency standby bonus;
- Work clothes provided by the employer;
- Corporate discounts for our employees and your family.

Come join a young and dynamic team in which it is possible for you to grow, career-wise, throughout our 18 stores in Quebec or in Ontario

Welcome to our JLD-Laguë family


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