Computer Technician

2 days ago

Laval, Canada Bureau en Gros Full time

: 1218877

**Position Summary**:
The Technician is responsible to perform warranty and non-warranty repairs. They are responsible for establishing and maintaining service excellence by assigning the highest priority to customer satisfaction and demonstrating quality in every aspect of work. Supports company initiatives and sales programs, and maintains awareness of vendor and product information.

**Primary Responsibilities**:
**TECHNICAL DUTIES (90%)**
- Up-holds the highest of professional standards when performing warranty and non-warranty work, by ensuring that upgrades/repairs are 100% correct and tested. This may include non-computing repairs.
- Maintains a high standard of productivity by completing priority planned work quickly and accurately.
- Communicates with Part Specialists and/or Claims Agents as required.
- Proactively seeks out vendor information related to service advisories, new models and repair trends.
- Assists in the shipping and receiving of customer units and vendor parts using established procedures as needed.
- Establishes and maintains service excellence by assigning the highest priority to customer satisfaction.
- Facilitates training with store Resident Technicians as needed.
- Attends weekly meetings and participates in Technician Calls.
- Participates in special projects as needed.
- Ensures a strict level of confidentiality with regards to customer’s files and service contracts. All work performed must be detailed and well documented.
- Understands and adheres to all privacy and information management policies and procedures.
- Properly secures company and customer assets and physical inventory and follows all loss prevention and key control procedures.
- Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist.
- Checks and understands all sources of communication for information (white boards, bulletin boards, portal, etc).
- Identifies and communicates suggestions for improvements in all areas of the business.

**Basic**:

- Communicates with customers (internal and external) regularly to discuss service events, provide updates and support.
- Ability Accountable to ensure the prevention and resolution of customer issues and store escalations.
- Promotes, suggests and sells quality Tech services and peripheral upgrades through regular customer contact and supporting a base of stores.
- Ensures that all commitments are met on a timely basis. This may include various shifts including nights and weekends.

**Preferred**:
**Experience**:

- 1-2 years as a computer technician or equivalent is preferred.

**Education**:

- Successful completion of high school or greater.
- A+ Certification is required.

**Additional Information**:

- Strong working knowledge of computers.
- Verifiable and demonstrated skill in performing services/upgrades to all types of computers.
- Capacity to communicate with customers effectively using a variety of mediums.
- Ability to resolve customer concerns in a diplomatic manner.
- Ability to make decisions with integrity that supports company guidelines and makes good business sense.
- Ability to plan, organize and prioritize efficiently and effectively to handle their daily responsibilities and serve our customers.
- Ability to work effectively with ongoing distractions is necessary.
- Can engage appropriately and work as part of a team.
- Capacity to work independently and seek out assistance as required.

**Job** Retail Locations

**Location(s)** CA-QC-Laval

**Other Locations** Canada

**Schedule** Full-time

**Employment Statement

  • Computer Technician

    6 days ago

    Laval, Canada UBREAKIFIX Canada Inc. Full time

    **POSITION DETAILS** As a technician, you will be performing diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience are a plus. Tasks and Responsibilities: - Diagnose, troubleshoot and repair devices - Provide recommendations for problem resolution - Explain complex technical issues to...

  • IT Technician

    7 months ago

    Laval, Canada SYSTRA Full time

    Country/Region: CA- Field: Support & transversal- Location: Laval, CA- Type of Contract: Permanent- Level of experience: 02-05 years- Job number: **Job description** **IT Technician** **About SYSTRA IBT** SYSTRA International Bridge Technologies (IBT) is an engineering firm solely dedicated to bridge engineering. We offer specialized engineering services...

  • IT Network Technician

    4 days ago

    Laval, Canada Systèmes Sous-sol Québec Full time

    **Basement Systems Québec**, regional leader in the foundation repair industry in Quebec, is looking fora _**junior**_ **IT Technician** to join our growing team. As our company is expanding, we need new talents to meet the growing demand! We are recommended by**: APCHQ and ACQ**. We were voted **Canadian Dealer # 1 at the Contractor Nation 2018 and 2020,...

  • Service Technician

    4 months ago

    Laval, Canada Canada Computers Inc. Full time

    _**Canada Computers & Electronics**_ _is a retailer of personal computers, IT and components, and consumer electronics. We strive to provide customers with the best products at the best value that the computer retail world can offer. The key to our success resides in the constant improvement of business practices, as well as a knowledgeable and passionate...

  • Dental Technician

    6 days ago

    Laval, Canada Styledent Inc Full time

    Styledent is a dental laboratory seeking a versatile certified dental lab technician for the fabrication of high aesthetic, high quality cosmetic, crown and bridge, implants. This is a full-time position. MUST HAVE DENTAL LABORATORY CAD/CAM EXPERIENCE **JOB DESCRIPTION**: Pouring models and articulate. Scan and design work orders according to Doctors...

  • IT Technician I

    2 months ago

    Laval, Canada Altasciences Full time

    Your New Company! At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of...

  • Technician

    7 months ago

    Laval, Canada Strongco Full time

    **Province**: Quebec **Branch**: Laval **Employment Type**: Full Time **Number of Positions**:1 **SUMMARY** As a member of the Service team, the Shop Technician is responsible for the safe, effective, clean, organized and professional performance of the shop to ensure Strongco surpasses customers’ expectations. **DUTIES AND RESPONSIBILITIES** - Emphasis...

  • Computer Technician

    6 months ago

    Laval, Canada Quantum Lifecycle Partners LP Full time

    **Lieu**: Laval Quantum Lifecycle Partners LP est le plus grand et le plus important processeur verticalement intégré d'élimination et de recyclage de biens informatiques au Canada. Nous nous engageons à permettre la réutilisation sûre et sécurisée des appareils électroniques, le recyclage responsable des appareils électroniques afin de détourner...

  • Sales and Service Technician

    4 days ago

    Laval, Canada Systèmes Sous-sol Québec Full time

    **Systèmes Sous-sol Québec** is looking for a **Sales and Service Technician** to join its team! Systemes Sous-sol Québec, regional leader in complete and tailor-made solutions for basements, crawl spaces, foundations. We are looking for a highly motivated, fully bilingual individual to serve on our team of **Service Technicians** in the Greater Montreal...

  • Sales and Service Technician

    2 days ago

    Laval, Canada Systèmes Sous-sol Québec Full time

    **Systèmes Sous-sol Québec** is looking for a **Sales and Service Technician** to join its team! We are recommended by**:APCHQ and ACQ. **We were voted **Canadian Dealer # 1 at the Contractor Nation 2018 and 2020 annual convention** and we are the **recipient of the 2019, 2020 and 2021 Consumer Choice Awards.** Systemes Sous-sol Québec, regional leader...

  • Technician, Price Management

    6 days ago

    Laval, Canada Couche-Tard Full time

    **JOIN OUR TEAM** Our mission is simple: we make journeys easier and more enjoyable for our customers. We want to lift their spirits by delivering little boosts along the way. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. **Technician, Price...

  • Accounting Technician

    7 months ago

    Laval, Canada Cogir Full time

    Cogir has more than 260 properties located in Quebec, Ontario, Nova Scotia and the United States. Cogir also has nearly 4,800 passionate real estate employees who work day after day to offer the best service. It’s 240 colleagues at head offices, a work environment that promotes a human approach to management, a distinctive employee experience and...

  • IT Technician Site Services

    1 week ago

    Laval, Canada Charles River Laboratories Full time

    For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will...

  • IT Support Technician

    7 months ago

    Laval, Canada JLD-Laguë - John Deere Dealership Full time

    **Job title**: IT Support technician **Workplace**: Groupe JLD-Laguë - Siège Social 3900 Autoroute 440 Est, Laval, Quebec, Canada, H7E5N2 **Job status**: Full time Day, Week **Number of hours per week**: 40 hours JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The...

  • Regulated Pharmacy Technician, Full Time

    7 hours ago

    Laval, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 4600 Blvd. Samson, Laval, Quebec, H7W 2H3 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **What you'll do** - Patient greeting and confirmation of accuracy of all pertinent prescription...

  • Technician, Customer Relations

    2 months ago

    Laval, Canada Couche-Tard Full time

    **JOIN OUR TEAM!** **At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. **You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries,...

  • Maintenance Technician

    6 days ago

    Laval, Canada BentallGreenOak Full time

    **Maintenance Technician** **RUBS | Laval, QC** **Who We Are**:BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential,...

  • Technicien Informatique

    2 days ago

    Laval, Canada Natrix Technologies inc. Full time

    **DESCRIPTION** Vous voulez rejoindre une équipe de passionnés œuvrant dans un milieu stimulant? Vous êtes soucieux du détail et vous démontrez des talents en résolution de problèmes et en relation client? Vous êtes constamment à la recherche de défis et de nouveautés en informatique? Nous avons l'emploi qui vous convient! Natrix Technologies...

  • Maintenance Technician

    7 months ago

    Laval, Canada BGO Full time

    **Maintenance Technician (Live-In)** **RUBIS | Laval, BC** BGO promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and...

  • Accounting Receivable Technician

    7 months ago

    Laval, Canada Pelican International Inc. Full time

    DO YOU WANT TO PARTICIPATE IN THE EVOLUTION OF THE WORLD LEADER IN MARINE PRODUCTS BY BEING AT THE HEART OF THE DECISIONS? Reporting to the Accounts Payable Manager, Pelican International is looking for its next Accounting Receivable Technician. THE ADVANTAGES OF JOINING OUR TEAM: - A flexible 37.5 hour/week work schedule combined with the ability to...