Technical Support Specialist Co-op
2 weeks ago
Reporting to the Manager of Information Technology & Business Systems. An integral part of the ALMAG Aluminum Information Technology Department the Technical Support Specialist is the first line of IT support for ALMAG’s employees, technologies, hardware and business systems. This individual will support and interface with all levels within the business on a day-to-day basis.
**MINIMUM QUALIFICATIONS**
**Education/Experience**
- Enrolled in Post-Secondary Degree or Diploma in Information Technology, Computer Science or related discipline.
- IT certifications such as MCSE, A+, ITIL, CCENT, CCNA would be an asset
**Technical Skills/Competence**
- Familiar with Microsoft operating systems, network connectivity & security, business information systems, AD, exchange, printers
- Knowledgeable with Windows 10 and Microsoft Office 2010/2016 and 365
- Must have strong written and verbal communication skills
- Must demonstrate a positive and enthusiastic attitude
- Must be reliable and work independently
- Must be well organized, disciplined and exhibit attention to detail
- Ability to lift and carry packages and items up-to 20lbs.
- Ability to effectively troubleshoot and resolve complex technical problems
**DUTIES AND RESPONSIBILITIES**
The duties and responsibilities of the Technical Support Specialist Co-op are detailed below, but not limited to the following:
- Maintain incoming help desk tickets and requests and ensure a successful resolution or escalation if required.
- Provide first level user support of various technologies used at ALMAG including, computers / laptops, printers, network devices, phones, cell phones, software etc.
- Setup of new users including hardware, accounts, phones.
- Follow all established processes, guidelines and procedures
- Assist in monitoring client networks for errors and alerts
- Create and maintain support documentation
- Assist with any projects as assigned
- Other duties as required
**Job Type**: Fixed term contract
Contract length: 4-8 months
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Expected start date: 2024-05-06
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