Workplace Experience Coordinator

3 weeks ago

Ottawa, Canada CBRE Full time

Posted- 31-Mar-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- Ottawa - Ontario - CanadaHi, we’re Host

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.

**JOB SUMMARY**

The Experience Coordinator role is at the forefront of delivering a positive office experience as a cultural ambassador, community advocate and service leader.

Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support delivered by employees like the Experience Coordinator/Technician.

In this role, you would provide experience services and support to increase individual well-being, personal productivity, and organizational effectiveness.

As part of a “front-of-house” team, the Experience Coordinator/Technician is responsible for creating a supportive and comfortable atmosphere by welcoming visitors and supporting all employee-facing services.

**DUTIES & RESPONSIBILITIES**

Provides coordination and support for delivery of Workplace Services.

Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services, Parking & Commute, Bicycle & Local Shuttle, Supported Employment, Company Store, Pet Programs, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset, Entrance Screening Protocol and Workplace Onboarding.

Greets employees and announces clients and visitors. Conducts guest registration through badging software. Issues visitor passes and validate parking. Receives and directs incoming calls to appropriate parties.

Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or communicate with appropriate partners to address issues. Responds to customers of behalf of other team members (e.g. Facilities or Janitorial Team).

Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request. Assists with light duty adjustments such adjusting monitor arms, tightening screws on chairs, and crawling under desks to adjust cables. Assists with meeting set up, furniture reset, and delivering temporary equipment and supplies. May assist with temporary signage.

Curates and administers of the Host platform and client materials customized to meet to the full Host experience. Ensures client and company materials comply with client and company brand guidelines.

Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested.

Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.

Provides support for Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management. Ensures all billings for business services are invoiced and billed as required.

Maintains records of vendor proof of insurance and contractual documentation in place, per requirements.

Collaborates with vendors employees who provide services and goods.

Delivers orientations, such as tours of facility, how to submit a workorder, where supplies are kept and ordering procedure, amenities, and software ordering. Provides overview of Host Experience service.

Assists in the completion of the Service Business Continuity plan.

May support coordination of moves, adds, and changes (MAC).

Performs other duties as assigned.

**QUALIFICATIONS**

HS Diploma or GED required.

A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meet

  • Workplace Support Specialist

    4 weeks ago

    Ottawa, Canada Cushman & Wakefield Full time

    Job Title Workplace Support Specialist Job Description Summary **Job Description**: **Job Description**: Acts as a first point of contact for service calls, requests and issues. Directs service requests to the appropriate staff or contract service for resolution including engineering, maintenance, cleaning, mechanical and vendors. Is the key on-site...

  • Site EHS Manager, Workplace, Health and Safety

    2 weeks ago

    Ottawa, Canada AMZN CAN Fulfillment Svcs, ULC Full time

    Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience - 3+ years of increasing responsibilities in WHS and/or environmental programs in manufacturing, production, or service operations - Excellent written and verbal communication skills, including comfort interfacing with site leaders. - Ability to develop and implement department goals and...

  • Workplace Strategist

    4 weeks ago

    Ottawa, Canada BGIS Full time

    Who We Are SUMMARY The Workplace Strategist - Change Management works with clients and organizations to deliver solutions that produce meaningful change, promote innovation and collaboration within the work environment. Working closely with the client organizations, the Strategist implements solutions that aim to align the work environment and work...

  • Studio Coordinator

    4 weeks ago

    Ottawa, Canada Boat Rocker Media Full time

    Jam Filled is a dynamic workplace for like-minded creative artists. We will remind you why you love cartooning: every project is produced with an eye for quality and an ear for fun! Jam Filled is looking for a **Studio Coordinator **to be the face of our Ottawa studio and help support different departments throughout Jam Filled. **This position is...

  • People & Culture Coordinator

    4 weeks ago

    Ottawa, Canada Tourism Industry Association of Ontario Full time

    Company Summary: Ottawa Tourism’s vision is to be one of Canada’s most visited, sustainable, vibrant, and valued urban destinations and the tourism authority for key economic development and city-building decisions in Ottawa. Ottawa Tourism's mission is to market and sell Ottawa as a compelling leisure and business destination and lead or participate in...

  • Tenant Services Coordinator

    4 days ago

    Ottawa, Canada Senate of Canada Full time

    **About the Senate** The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy. As a workplace, the Senate is composed of dynamic people representing our nation’s diverse talents, backgrounds...

  • Tenant Services Coordinator

    4 weeks ago

    Ottawa, Canada Senate of Canada Full time

    About the Senate The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy. As a workplace, the Senate is composed of dynamic people representing our nation’s diverse talents, backgrounds and...

  • Tenant Services Coordinator

    4 weeks ago

    Ottawa, Canada Parliament of Canada, Senate Full time

    Job ID: J0223-1230- Classification: SEN-08- Job Type: Indeterminate (Permanent) Full-Time- Location: Ottawa, Ontario- Minimum Salary: 76585/Year- Maximum Salary: 96900/Year- Closing Date: March 10, 2023**About the Senate**: The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine...

  • Tenant Services Coordinator

    3 days ago

    Ottawa, Canada Parliament of Canada, Senate Full time

    Job ID: J1123-1063- Classification: SEN-08- Job Type: Determinate (6 months plus, Full-Time)- Location: Ottawa, Ontario- Minimum Salary: 80226/Year- Maximum Salary: 101507/Year- Closing Date: December 18, 2023**About the Senate**: The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators...

  • Legal Operations Specialist – Trademarks | Ottawa ON

    10 hours ago

    Ottawa, Canada Payroll & Benefits Coordinator | Toronto ON Full time

    Our client is recruiting for a Specialist, Legal Operations with Trademark experience to join their Intellectual Property team. You will be a key member of a dynamic and innovative group of lawyers, clerks and legal support staff, providing the highest level of service to clients, while having the opportunity to cultivate your skills as part of our...

  • Welcome Centre Coordinator

    7 days ago

    Ottawa, Canada National Arts Centre - Centre National des Arts Full time

    **Introducing the National Arts Centre.** The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams—the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and...

  • People & Culture Coordinator

    4 weeks ago

    Ottawa, Canada Ottawa Tourism Full time

    **OVERVIEW** Ottawa Tourism’s vision is to be one of Canada’s most visited, sustainable, vibrant, and valued urban destinations and the tourism authority for key economic development and city-building decisions in Ottawa. Ottawa Tourism's mission is to market and sell Ottawa as a compelling leisure and business destination and lead or participate in...

  • Medical Coordinator

    4 weeks ago

    Ottawa, Canada Canada Life Assurance Company Full time

    **Job Description**: **We are Canada Life** Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the...

  • Full-time Customer Experience Coordinator, Campus

    4 days ago

    Ottawa, Canada Algonquin College Full time

    Department: Retail Store Operations (Connections) (Ashish Talwar) Position Type: Full-Time Support Salary Range: $28.56-$33.11-Hourly Scheduled Weekly Hours: 36.25 Anticipated Start Date: March 13, 2023 Length of Contract: Posting Information Posting Closing Date: February 27, 2023 Please note: jobs are posted until 12:01 am on the job closing...

  • Research Coordinator Cheo Ri

    4 weeks ago

    Ottawa, Canada CHEO Full time

    Compensation Pay Range: $0.00-$0.00 Summary: Please send your resume with a cover letter to Kevin Simas at k Posting #RI-24-018 Posting Period - April 19, 2024 to May 3, 2024 POSITION: Research Coordinator CHEO Research Institute TERM: Full-time (1.0 FTE), 1 year term with possibility of renewal SALARY: From $75,000.00 to $80,000.00 per year. Will...

  • Parking Services Coordinator

    7 days ago

    Ottawa, Canada Ottawa Community Housing Full time

    **Who we are**: Ottawa Community Housing Corporation (OCHC) is the largest community housing provider in Ottawa and the second largest in Ontario. We are a non-profit organization providing social and affordable housing to more than 32,000 tenants within various communities. We aim to be a leader at providing safe and affordable homes to tenants in our...

  • Project Coordinator

    4 weeks ago

    Ottawa, Canada Thomas Cavanagh Construction Limited Full time

    **Project Coordinator (Civil)** **Location**:9094 Cavanagh Road (Ashton, Ontario) Founded in 1953, Thomas Cavanagh Construction has continued to set the standard for quality construction and materials in Eastern Ontario. With our strategically located pits and quarries, our unmatched fleet of trucks and heavy equipment, our state-of-the-art facilities, and...

  • Department Coordinator, Corporate Services

    4 weeks ago

    Ottawa, Canada Ottawa Community Housing Full time

    **Who we are**: Ottawa Community Housing Corporation (OCHC) is the largest community housing provider in Ottawa and the second largest in Ontario. We are a non-profit organization providing social and affordable housing to more than 32,000 tenants within various communities. We aim to be a leader at providing safe and affordable homes to tenants in our...

  • Sales Coordinator

    3 days ago

    Ottawa, Canada Thomas Cavanagh Construction Limited Full time

    **Sales Coordinator (Aggregates)** **Location**: 9094 Cavanagh Road (Ashton, Ontario) Founded in 1953, Thomas Cavanagh Construction has continued to set the standard for quality construction and materials in Eastern Ontario. With our strategically located pits and quarries, our unmatched fleet of trucks and heavy equipment, our state-of-the-art facilities,...

  • Project Coordinator/employment Counsellor

    3 days ago

    Ottawa, Canada Ottawa Community Immigrant Services Full time

    **INTERNAL/EXTERNAL OCISO JOB POSTING** **Position**:Project Coordinator/Employment Counsellor - (**Foreign Credential Recognition for Internationally Educated Health Care Professionals**) **Start Date**: Full Time - 35 hours/week, February 2024 - indefinite **Reports to**:Manager, Community Economic Development **Location**: 945 Wellington St....