Wholesale Sales Consultant

2 months ago

Brampton, Canada Rogers Communications Full time

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story

The Wholesale Sales Consultant role is based out the GTA (Brampton) and will report to the Sr Manager, Operations - Rogers Wholesale Solutions. The Wholesale Sales Consultant is an exciting position that is an integral part of the account team supporting our Rogers Wholesales customers. As part of this elite team, you will work together to ensure a best-in-class customer experience.

**What you will be doing**:
You will bring a Customer First mindset, putting the customer at the centre of everything you do. You will work hand in hand with the Business Development Manager, Solution Architect, and Delivery teams to provide a positive and proactive approach to customer requests. This includes coordinating & collaborating with internal teams, assisting in pre and post-sales activity, account management, developing new sale and retention strategies, & ensuring an overall industry leading customer treatment.

**Responsibilities**:

- Key part of the account team, working closely with BDM/SA to plan and implement new, upsell, move and disconnect customer requests
- Primary point of contact for Customers to ensure timely & effective resolutions
- Interaction with internal support teams to ensure all clients are served with the highest possible standard
- Support day to day requests & action items such as: toll free, credit adjustment, cancellations, etc.
- Provide accurate, detailed information regarding products, billing procedures, and payment options
- Proactively resolve all Customer service inquiries with the utmost quality and service
- Responsible to maintain account inventories
- Demonstrate strong interpersonal & emotional intelligence skills
- Listen for sales queues and refer leads to appropriate Sales account prime
- Collaborate & coordinate with internal stakeholders such as: Customer Implementation Specialists, Account Executives, Service Managers, Technical Support, Product Team, Deal Desk, etcto ensure the highest level of client satisfaction & timely ticket resolution
- Support Rogers Wireline in achieving its business objectives
- Ensure all details are captured & recorded in ticketing system (Salesforce, Salesforce Lightning, As400, Insis, iTolls, Admin3, etc.)
- Proactively maintain Customer communication with continuous updates
- Identify, record & escalate trends in Customer impacting issues
- Manage/work on special projects as assigned

**What you'll have**:

- 1-3 years of Technical Support, Help Desk, Customer Service experience and/or equivalent
- Minimum Secondary School diploma
- Computer skills - Working knowledge of MS Word, Excel and Outlook
- Strong technical skills and understanding of wireline products and services
- Extremely professional with excellent interpersonal, relationship, and communications skills
- Strong problem solving and decision-making skills
- Experience with project management
- Excellent team player with the ability to grow relationships with both internal and external Customers
- Actively participate in meetings, conduct and lead discussions and Customer facing presentations
- Advanced verbal, written & presentation skills
- Knowledge of Wireline & Data Centre products & services are an asset
- Demonstrate competency in strategic account planning, problem solving, decision making, and business development
- Possess excellent people skills, business acumen and exemplary work ethic
- Exhibit outstanding organizational, teamwork and collaboration skills.
- Bilingual preferred (French & English)
- Display a positive attitude, integrity, great character, a sense of humour, and can bring positive energy and outlook to a corporate culture

**What’s in it for you?**

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

- Competitive salary & annual bonus
- Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
- Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
- Paid time off for volunteering
- Company matching c

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