Guest Service Manager

2 weeks ago


Regina, Canada Residence Inn by Marriott Full time

Responsibilities:

- Oversee the daily operations of the front office, including managing the front desk staff and ensuring smooth check-in and check-out processes
- Provide exceptional customer service to guests, addressing any inquiries or concerns in a timely and professional manner
- Manage reservations and room assignments, ensuring accuracy and efficiency
- Coordinate with other departments to ensure guest satisfaction and resolve any issues that may arise during their stay
- Train and supervise front office staff, providing guidance and support as needed
- Maintain a clean and organized front desk area, ensuring a welcoming atmosphere for guests
- Handle cash transactions and maintain accurate records of financial transactions
- Assist with administrative tasks such as filing, data entry, and preparing reports
- Accounts Receivable tasks including billing, posting payment and communicating with accounts

**Skills**:

- Excellent communication skills, both verbal and written
- Strong customer service skills with a friendly and approachable demeanor
- Proficiency in using phone systems and other office equipment
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and strong organizational skills
- Knowledge of hotel operations and hospitality industry standards
- Experience in Accounts Receivable will be an asset

As a Guest Services Manager, you will play a crucial role in ensuring the smooth operation of our hotel's front desk. Your exceptional customer service skills, attention to detail, and ability to effectively manage staff will contribute to creating a positive experience for our guests. If you are passionate about hospitality and have the necessary skills, we invite you to join our team.

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Weekends as needed

Supplemental pay types:

- Bonus pay

Work Location: In person

Application deadline: 2024-05-01


  • Guest Service Agent

    4 days ago


    Regina, Canada Courtyard Regina Downtown Full time

    We are currently recruiting for a Full-time Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities and assisting our guests throughout their stay. If you have a...

  • Guest Service Agent

    2 hours ago


    Regina, Canada Wingate by Wyndham Regina Full time

    We are looking for a Full-time Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel...


  • Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. We are looking for customer focused individuals interested is casual work...


  • Regina, Canada Marriott International, Inc Full time

    **Job Number** 23063851 **Job Category** Rooms & Guest Services Operations **Location** The Hotel Saskatchewan Autograph Collection, 2125 Victoria Avenue, Regina, SASK, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel industry,...


  • Regina, Canada Marriott International, Inc Full time

    **Job Number** 23150239 **Job Category** Rooms & Guest Services Operations **Location** The Hotel Saskatchewan Autograph Collection, 2125 Victoria Avenue, Regina, SASK, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel industry,...

  • Guest Service Agent

    16 hours ago


    Regina, Canada Broad Street Hotel Ontario Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 24 to 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year - or equivalent experience **Work setting**: - Hospitality industry - Urban area - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group...


  • Regina, Canada SIIT Full time

    Established in 1976, the Saskatchewan Indian Institute of Technologies (SIIT) is a First Nation governed post-secondary institution. Recognized under provincial legislation, the Institute has been conferred authority to grant certificates and diplomas. SIIT welcomes over 2400 students into our urban and community programs annually as well as serving over...


  • Regina, Canada University of Regina Full time

    Faculty/Department Student Affairs -Operations Unit SA - Housing Services Employee Group URFA APT Collective Agreement Consideration Open with preference given to APT members. CUPE 5791 Job Family Category Staff Number of Vacancies 1 Position Summary - Accountable for leading strategic occupancy management for undergraduate and graduate students. -...


  • Regina, Canada University of Regina Full time

    Faculty/Department Student Affairs -Operations Unit SA - Housing Services Employee Group URFA APT Collective Agreement Consideration Open with preference given to APT members. CUPE 5791 Job Family Category Staff Number of Vacancies 1 Position Summary marketing strategy that embodies the mission and brand of the University of Regina. This position actively...


  • Regina, Canada Marriott International, Inc Full time

    **Job Number** 23045455 **Job Category** Rooms & Guest Services Operations **Location** The Hotel Saskatchewan Autograph Collection, 2125 Victoria Avenue, Regina, SASK, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the...

  • Assistant Manager

    4 days ago


    Regina, Canada Browns Socialhouse Regina Full time

    Looking for a new challenge? Browns Socialhouse is eager to find the newest member of our dynamic team. The Assistant Manager / Bar Manager position has huge growth potential for advancement as we continue our expansion and will challenge your leadership values and commitment to service excellence. More than anything, we want to find that special someone who...

  • Assistant Manager

    2 days ago


    Regina, Canada Liberty Kitchen Gardiner Park Full time

    **Job description** Are you ready Regina? - _Liberty Kitchen_* is bringing its first location to Regina. We are a neighbourhood restaurant celebrating the art of bringing people together over timeless food and great company. Our team is committed to providing you with the freshest ingredients and made-from-scratch recipes. Come break bread with the best...

  • Store Manager

    6 days ago


    Regina, Canada Inspired Cannabis Co Full time

    **Position Summary**: The Store Manager will be responsible for all aspects of the day-to-day operations of the Cannabis Retail Store to include, but not limited to, overseeing the needs of all guests/customers, and hiring and developing the store retail team. This position will be responsible for ensuring that the store is operating in a manner that is...

  • IT Project Manager

    4 days ago


    Regina, Canada Iron Service Global Inc Full time

    The Project Manager provides leadership, direction, and project management expertise to enable the successful implementation of major project initiatives from strategic planning through to implementation. They also provide oversight and guidance to internal employees, contractors, and/or stakeholders in delivering their projects and/or program. Experience in...

  • Technical Analyst

    Found in: Talent CA C2 - 1 day ago


    Regina, Canada Abacus Service Corporation Full time

    Farm Credit Canada (FCC) Role: Net New Role Position : Technical Analyst - Service Desk Location : Hybrid Hamilton Street Regina, SK SP L Term: // – // Required Experience: Knowledge is generally acquired by having completed or working towards a certificate or diploma in a computer field and to years of customer support experience, or an...


  • Regina, Canada Capital Automotive Group Full time

    **Service Lane Assistant - Capital Ford Lincoln - Regina, SK** The Service Lane Assistant is responsible for the efficient, customer-focused operation of the dealership's service drive. They are responsible for helping to ensure maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining...

  • Call Customer Service

    17 hours ago


    Regina, Canada Eric's Burner Service Inc. Full time

    _**Role Accountabilities**:_ - Take Inbound calls in relation to Operational enquiries and to enter bookings - Make outbound calls to advise of completion of jobs - Meet KPI Grade of Service - Provide exceptional Customer service with the ability to handle customer complaints - Act as escalation point for more complex calls - Ensure escalation immediately...


  • Regina, Canada Marriott International, Inc Full time

    **Job Number** 23062863 **Job Category** Rooms & Guest Services Operations **Location** The Hotel Saskatchewan Autograph Collection, 2125 Victoria Avenue, Regina, SASK, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete designated cashier and closing reports in the computer system....


  • Regina, Canada Westmont Hospitality Group Full time

    We currently have an opening for part time In Room Dining Server. The In Room Dining Server offers a high level of service by taking guests orders, requests and delivering orders while upholding the Delta and Brand service standards. The In Room Dining Server will also work closely with the Restaurant and Lounge, Banquets and Club Lounge, and Guest Services...

  • Lounge Bartender

    7 days ago


    Regina, Canada Westmont Hospitality Group Full time

    We currently have an opening for part time Lounge Bartender, to create cocktails, serve food and beverages to both hotel guests as well as local customers while upholding the Delta and Brand service standards. The bartender will also be responsible for maintaining par stocks, preparing bills, cashing out, maintenance and cleanliness of work areas, guest...