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Community Support Lead

4 months ago

Kamloops, Canada The Mustard Seed Society Full time

The Community Support Lead - Gathering Place will work closely with community members, other staff and community partners at the outdoor gathering space located downtown. In this position the Community Support Lead is responsible for building healthy relationships, creating a safe space and assisting the vulnerable population in their life journey.

**Employment Type**: Fixed Term (May to September 2024)
**Schedule**: Wednesday to Saturday (9:00 AM to 5:00PM)
**Reporting to**: Director of Operations
**City**: Kamloops, BC
**Number of Positions to Fill**: 1
RFR #: 718

**MAJOR DUTIES AND RESPONSIBILITIES**:

- Demonstrate empathy and deep respect for community members, team members, volunteers and community partners
- To assist and advocate for community members on their personal goals by collaborating with community partners and other Mustard Seed programs
- Working outside with community partners to connect community members to family, support groups or relevant networks
- Manage conflict and provide crisis intervention as required
- Ensure services are delivered in a respectful and safe environment while enforcing facilities rules, expected code of conduct, and building cleanliness of the facilities
- Maintain specific records, stats and incident reports
- Participate in briefings and de-briefings with both staff and volunteer groups when necessary
- Ensure daily tidiness and cleanliness of work area
- Support and work alongside volunteers, act as a positive Mustard Seed ambassador
- Required to abide by all Health & Safety protocols including completing a report for all incidents that occur, including near misses, in a timely manner
- Be responsible for maintaining accurate records as required.
- Complete daily reports—ensure delivery of incident reports and collected data.
- While on shift, be a supportive and proactive leader overseeing the Street Level Gathering place team.
- Responsible for managing the schedules for Gathering Place employees to ensure all shifts are adequately covered.
- Serve as the primary point of contact for staff at the Gathering Place when calling in sick or requesting time off. Ensure clear and timely communication with all team members and coordinate suitable coverage for unexpected staff absences.
- Other duties as may be assigned

**MINIMUM QUALIFICATIONS AND SKILLS**
- Diploma and/or certificate in human services, social work or relevant fields is an asset
- A demonstrated passion to be involved in ending poverty in British Columbia is essential
- Experience working with individuals with substance abuse issues and mental illness is an asset
- Ability to prioritize tasks in a fast pace environment
- Adaptable and flexible
- Good knowledge of local First Nations culture is considered an asset
- Experience working in a volunteer-based organization is considered an asset
- Strong communication (written and verbal) and conflict resolution skills
- A proactive and self-starter individual
- A team player, who works collaboratively and has a ‘teachable spirit’
- Ability to work independently and in a cross-functional team
- Integrity, discretion and tact dealing with confidential matters
- Valid Standard First Aid, Non-Violent Crisis Intervention (NVCI), Food Safety Certification, and any other relevant training is strongly desired

**WORKING CONDITIONS**
- Moderate physical effort (standing, walking, sitting, lifting) as staff will be stationed outdoors for the entirety of the shift
- The position will require ongoing compassionate care, frequent manual labor, conflict resolution, de-escalation and organizational ability while working directly with a vulnerable population
- This position is often fast-paced and requires moderate amount of mental effort to analyze information and problem solve
- Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
- Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

**ADDITIONAL REQUIREMENTS**
- An Employment Background Check is required for all positions at The Mustard Seed
- As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

**COMPENSATION & BENEFITS**
- All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.