Business Analyst I

2 weeks ago

Burnaby, Canada Metro Vancouver Full time

**Department**: Project Delivery
**Employee Group**: Teamsters Local 31
**Location**: 4515 Central Boulevard, Burnaby
**Salary Range/ Wage Rate**: PG 28 $3,494.50 - $4,128.88 bi-weekly

**Our Project Delivery Department is seeking a Business Analyst I who will support PMO -Quality Management in utility benchmarking and performance management, delivery of Lean Six Sigma Training sessions, document control, process mapping and other quality management - related initiatives/projects.**

**You have experience in quality management, which includes, but not limited to: business process mapping, document control, website development and updates, analyzing data and preparing reports and project management.**

**This role**:

- Acts as project manager regarding the development of information systems and implementation of technology; conducts fit/gap analysis; defines workflows and functional and system specifications; prepares project schedules and deadlines; documents requirements, prepares business cases, conducts feasibility studies, and analyzes cost effectiveness; prepares requests for proposals, selects suppliers and monitors post-implementation system performance. Other examples include business process mapping, document control, website development and updates, analyzing data and preparing reports.
- Acts as a liaison between client departments and contractors; communicates with software vendors regarding enterprise software updates; coordinates with technical staff to implement approved changes in enterprise systems; collects and creates business requirement documents; translates business requirements into technical specifications and configuration requirements; tracks and follows up on requests and product deficiencies; assists in the resolution of service problems and issues; participates in the development of disaster recovery plans.
- Leads and participates in User Acceptance Testing; coordinates releases of new versions, communicates enhancements to users; provides easy to understand supporting documentation to users; develops and implements training programs for various user departments in the use of new or revised systems.
- Supports implemented solutions by managing user accounts, trouble-shooting issues, configuring, tracking requested improvements and providing “how-to” assistance.
- Prepares reports and makes presentations related to the work performed; conducts product and market research to maintain up-to-date knowledge of developments in the information technology industry.
- Performs related duties as required.

**To be successful, you have**:

- University graduation at the Bachelor’s level in computer sciences, business or engineering plus sound related experience in business systems analysis; or an equivalent combination of training and experience.
- Considerable knowledge of problem definition and analysis related to business processes and systems planning.
- Considerable knowledge of the principles and practices of administrative management and project management.
- Considerable knowledge of information technology components, processes and developments.
- Considerable knowledge of the functions of departments served and their requirements in information technology.
- Considerable knowledge of departmental policies and procedures.
- Ability to document, analyze and assess a variety of information, identify priorities and resources and propose alternative business processes.
- Ability to act as project manager regarding the development and implementation of systems.
- Ability to establish and maintain effective working relationships with a variety of internal contacts and to provide advice and assistance on matters related to the work.
- Ability to communicate effectively orally and in writing and to present proposals in non-technical language.
- Ability to perform assigned duties under minimum supervision.

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