Business Analyst

2 months ago

Burnaby, Canada Specsavers Full time

**Salary**: $85,000 - $105,000

Actual compensation within the range will be based on experience
We also offer quarterly variable compensation package (bonus) + benefits

**About Specsavers**

Welcome to Specsavers - where we’re not just about eyewear and eyecare, we’re a purpose-driven organization committed to changing lives through better sight. As a certified Great Place to Work®, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That’s why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we’re here to make a real difference in the lives of our customers.

But that’s not all - we’re also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you’re passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

**What You’ll Do**

The Business Analyst will be actively involved in working within the various business units in Specsavers, predominantly within Canada, and will be responsible for eliciting requirements to determine solutions to business problems. The Business Analyst will utilise industry-standard best practice BA techniques to:

- Elicit, analyse, validate, and document business, organisational and/or operational requirements, with a view to bridging the needs of the business with the use of IT.
- Be part of a product team and work within a hybrid SDLC/Agile framework, to implement new or upgraded systems into the Canadian business.
- Communicate confidently and effectively, demonstrating the ability to rapidly build rapport and gain credibility, and building professional relationships with all stakeholders.

The Business Analyst will maintain the following key relationships.
- The Specsavers Canada IT Department including the IT Director
- Specsavers Store Staff and Support Office staff within Canada
- All Canada business departments in alignment with Product Teams
- Software Developers, Architects, Project Managers and Test analysts, both onshore and offshore
- Third party software suppliers

Key Responsibilities

**Elicitation**: working with stakeholders to identify and understand business issues and requirements through understanding the underlying business needs or problems. Key activities within this competency area include:

- Ensuring that key stakeholders are engaged and involved during elicitation.
- Use of various elicitation techniques to obtain requirements and other information.
- Accurately and clearly capture and document information during elicitation sessions.
- Ensuring that requirements captured during elicitation can be traced back to a genuine business need or problem and are globally aligned wherever possible.
- Validating the requirements captured during elicitation with key stakeholders.
- The ability to negotiate and influence requirements gathered for a project.

**Requirements Analysis**: the prioritization and elaboration of requirements to ensure that the product team implement a solution that will meet the needs of the business. Key activities within this competency area include:

- Working with key stakeholders to achieve consensus on priority of requirements, ensuring that the most critical requirements are focused on.
- Understanding the impact that the prioritization has on the overall solution, project, time constraints, costs, and business benefit.
- The ability to focus on business value, ensuring that requirements meet the business needs.
- The ability to organize large volumes of requirements.
- The ability to clearly model requirements using a combination of formats, diagrams, and models.

**Planning and Monitoring**: the ability to select an appropriate business analysis technique, identify and work with stakeholders, and plan business analysis activities. Key activities within this competency area include:

- Determining the most appropriate BA approach to use for each piece of work.
- Gaining stakeholder and team buy-in to the approach selected.
- Accurately identifying project stakeholders and assessing their levels of influence and authority.
- The ability to manage stakeholders through excellent relationship building skills.
- Identifying risks and iss

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