Portfolio Resource Coordinator
1 month ago
Portfolio Resource Coordinator
**POSITION OVERVIEW**:
Under the direction of the Senior Manager, Security Operations, this critical position is responsible for resource coordination and strategic scheduling, specific to Client Service Manager (CSM) portfolios. This position will work closely with Paladin’s CSMs and ASLs to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security officers by processing online ticket submissions in an expedited and professional fashion.
Why Choose Paladin?
- Extensive Paid Industry Training
- Employer Paid Benefits
- Opportunities for Growth & Advancement
**Job Functions**:
- Strategically identify open shifts / open lines and work with Paladin’s Client Service group to ensure complete schedules to adhere to our contractual obligations
- Forward existing schedules in Paladin TEAM scheduling software to ensure Paladin’s Security Officers are fully aware of their ongoing schedule well in advance
- Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, ASLs, Senior Management, and our Operations Centre
- Fill cancellations and openings in the daily schedule
- Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
- Ongoing knowledge development of Paladin’s contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group
- Support and process OTRS/JIRA submissions as they related to your portfolio of sites
- Take on a large role in Paladin’s deployment process
- Ensure billing accuracy and compliance on a weekly basis
- Work with Paladin’s TEAM software to ensure accurate and timely scheduling, billing, and payroll
Paladin Security: Making the World a Safer and Friendlier Place because we
**CARE**
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.
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Portfolio Resource Coordinator
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