Fairview/walliser Stube Restaurant General Manager

4 days ago

Lake Louise, Canada Accor HQ Full time

**Restaurant General Manager**

The Chateau Lake Louise is seeking a dynamic Restaurant General Manager, who will be responsible for the effective and efficient day-to-day operation of one of our fine dining outlets (Fairview Bar and Restaurant along with our Walliser Stube restaurant) This position is ideal for the entrepreneurial restaurateur who is looking to join our hotels F&B operation and lead our restaurants into becoming the dining destination of choice. Let’s take your career to new heights.

**What is in it for you**:

- Experience living in Banff National Park in the iconic location of Lake Louise
- Subsidized staff accommodation provided on-site for full time status
- Access to our Lifestyle Program activities
- One duty meal in our newly renovated staff cafeteria
- Competitive extended benefits package including medical, vision and dental for full time permanent status
- Employee Travel Program
- Comprehensive Wellness Platform (LifeWorks)
- Discounts on food & beverage/fitness centre/spa/golf
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

**What you will be doing**:

- Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures and excellent attention to detail
- Development of leader’s to include: decision-making skills, performance management techniques, function planning, process mapping and analysis, and sense of urgency and ownership
- Ensure effective working relationships and clear communication are maintained with all colleagues and leaders in the restaurant and other departments.
- Develop and administer the departmental guest’s satisfactions and have proven results to grow scores
- Assess procedures, policies, and methods of operation and alter them where necessary
- Ensure the financial success of the department by monitoring productivity, revenues and costs
- Liaise with the kitchen to ensure that a common vision is shared
- Create and implement all wine menus within the department as well as work closely with the kitchen on the creation of all food menus
- Liaise with other Food and Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a unified force
- Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner
- Develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards
- Achieve or exceed all targeted objectives as it relates to our pillars (Colleagues, Guests, Owner, and Brand)
- Ensure the successful seasonal transition of the restaurant
- Attend Leadership meetings, daily convention, pre-convention and other meetings as required
- Administer departmental payroll
- Execute restaurant marketing and social media planning
- Ensure a clean and safe working environment, and actively participate in health and safety initiatives
- Adhere to all hotel environmental policies and initiatives
- Carry out any other tasks as assigned

**Your experience and skills include**:

- Previous department head level experience required (minimum of 2 Years)
- Previous high volume restaurant operations experience required
- Previous fine dining experience required
- Previous experience handling and leading a wine program (maintaining master wine list)
- Working knowledge of WSET 3 an asset
- Post-Secondary Degree or Diploma in Hospitality or Food and Beverage Management an asset
- Highly organized individual with the ability to multi-task
- Demonstrated ability to delegate tasks to team members to ensure results
- Demonstrated a strong passion for both Food and Beverage
- Must have strong, proven leadership qualities and management skills
- Self‑motivated, with the ability to make effective decisions
- Ability to maintain high service levels under pressure
- Physically fit to lift trays repeatedly, stand and walk for the duration of the shift

**Your team and working environment**:

- Fast-paced, upscale, luxury hotel
- Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
- Hospitality employees worldwide making this a great place to develop lifelong connections

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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