Integration and Deployment Analyst

3 weeks ago

Winnipeg, Canada Intrado Full time

Intrados Life and Safety team is hiring a** Integration and Deployment Analyst** for a remote opportunity in Canada

**Key Responsibilities**:
**Design, Integration & Maintenance**
- Responsible for a variety of deployment and integration activities while ensuring conformance to corporate and departmental policies and procedures.
- Interface with internal resources, e.g., engineering, product management, IT, etc.
- Build relationships with clients' technical teams in order to problem solve and integrate products and services throughout the integration and deployment life cycle.
- Collaborate with internal departments regarding recommendations for system enhancements, product issues and customer requests for improvements.
- Plan and implement client specific requirements for both on-premises as well as cloud hosted integrations.
- Stage and deploy necessary equipment for client sites ensuring issues are addressed and communicated.
- Provide technical support and troubleshooting as needed on go-live/activation date.
- Provide Tier II technical support as required.
- Perform necessary system maintenance on existing client deployments, e.g., upgrades, configuration change requests, etc.
- Maintain up-to-date knowledge of all products and services for assigned business segment.

**Problem Resolution**
- Provide technical support to end customers.
- Strong analytical skills, ability to define problems, collect data, establish facts, and detail appropriate conclusions.
- Respond with a sense of urgency to escalated issues.
- Place the highest priority on providing quality service by ensuring the unique needs of internal/external customers are met.
- Participate in creating, administering, and continuously updating procedures for resolution of all related issues.

**Team Interface/Customer Service**
- Provide quality customer service that exceeds customer expectations.
- Treat all internal and external customers, team members and department contacts with dignity and respect.

**Related Duties as Assigned**
- The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above.

**MINIMUM QUALIFICATIONS**:
**Education**
- Bachelor’s degree in computer science, electrical engineering, telecommunications, or a related field required. Equivalent work experience in a similar position may be substituted for educational requirements.

**Experience**
- Minimum two years of experience with IP networking technologies (TCP, UDP, LAN/WAN) and web-based technologies and tools (HTTPS, TLS, DNS) required.
- Minimum of one year experience in customer facing product implementation and deployment required.
- Minimum of one year project management experience, demonstrate ability to manage multiple project assignments preferred.
- Knowledge of VoIP technologies (SIP, RTP, SBCs) preferred
- Knowledge of vendor PBXs (Cisco, Avaya, Microsoft, Mitel) preferred.
Knowledge of Wireshark (tshark, ngrep), Firewall concepts (NAT), troubleshooting client/server connectivity preferred.
- Minimum one year experience in telecommunications or public safety (911) industry preferred.
- Knowledge of Linux (CentOS 7 / Red Hat Enterprise) and exposure to Linux command-line basics via SSH preferred.

**Other**
- Availability to work outside of normal business hours for on-call rotation as needed.
- Excellent English communication skills, both written and verbal required.

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