Business Operations Support Specialist

3 months ago

Boisbriand, Canada Dyno Nobel Full time

**Job Brief**:
This position is accountable to provide the highest levels of internal and external customer support. This encompasses accurate order taking, invoicing, inventory movements / counts and processing purchase order requisitions and other related tasks.

Ce poste est responsable de fournir les plus hauts niveaux de soutien à la clientèle interne et externe. Cela englobe la prise de commande précise, la facturation, les mouvements/comptages d'inventaire et le traitement des demandes de commande d'achat et d'autres tâches connexes.***

**Notre Compagnie**

Dyno Nobel est un leader mondial de l'industrie des explosifs commerciaux. Nous fournissons des solutions de dynamitage innovantes et des produits explosifs de qualité en Amérique du Nord, en Australie et à des clients sélectionnés en Asie-Pacifique.

Rejoignez-nous dans tout ce qui est formidable à propos de Dyno Nobel : NOTRE culture, NOS valeurs, NOTRE engagement envers la sécurité et, plus important encore, notre PERSONNEL. Cette combinaison fait de Dyno Nobel un lieu de travail formidable.

Dyno Nobel est une filiale de la société australienne Incitec Pivot Limited. Les 4 500 employés d'IPL fabriquent et commercialisent également des produits et services de produits chimiques industriels et d'engrais à des clients du monde entier.

**Responsabilités**

***
En tant que spécialiste du soutien aux opérations commerciales, vous soutiendrez l'équipe en analysant et en répondant de manière professionnelle aux demandes des clients internes et externes, et en aidant à extraire les rapports connexes. Ce poste nécessitera une compréhension de la hiérarchie et du flux de travail des entreprises et la communication est un aspect essentiel et continu du poste. D'autres tâches comprendront:

- Communiquer avec les sites opérationnels pour coordonner les livraisons.
- Coordonner la gestion des stocks de produits et tous les mouvements de produits.
- Agir en tant que liaison entre le client et les opérations, gérer les situations de haute pression.
- Assurez-vous que les livraisons aux clients incluent toutes les modifications contractuelles et sont facturées en temps opportun, afin de maximiser les flux de trésorerie et de soulager les stocks dans SAP.
- Analyser et répondre de manière professionnelle aux demandes des clients et fournir une assistance pour l'extraction des rapports connexes, le cas échéant.
- Avoir une compréhension de base des autres domaines de l'entreprise et de l'impact que chaque domaine a les uns sur les autres.
- Comprendre et maintenir les profils des clients pour refléter le contrat du ou des clients.
- Connaissance des produits directement liée aux besoins des clients.
- Maximisez les flux de trésorerie grâce à la facturation en temps opportun des comptes clients.
- Coordonner et réserver les voyages des employés et traiter les remboursements de dépenses
- Aidez les sites avec les réceptions de marchandises, les problèmes, les bons de commande ouverts et les transferts pour des données SAP précises.
- Aider à contribuer / générer des rapports** **de fin de mois.

***

**Ce que nous recherchons**
- Baccalauréat/diplôme collégial ou expérience équivalente.
- 2+ années d'expérience avec un logiciel ERP (SAP, Oracle, Microsoft Dynamics, etc.) de préférence. Expérience SAP fortement appréciée.
- Connaissances informatiques dans les produits Microsoft Office, y compris Excel, Word et Power Point.
- Capacité à se conformer à toutes les réglementations et lois fiscales gouvernementales conformément aux politiques de facturation.
- Attitude positive, attitude amicale et esprit d'équipe

**Avantages**
- Temps de vacances + congés payés
- Soins de santé + assurance-vie + AD&D
- REER + RPA (après 1 an d’emploi continu)
- Programme d'aide aux employés
- Collègues amicaux et solidaires

Zéro incident pour tous, partout

Traiter l'entreprise comme si elle nous appartenait

Valoriser, respecter, reconnaître et récompenser les gens

Prendre soin de la communauté et de notre environnement

Tenir nos promesses

Penser au client, à tous, à tous les jours

Relever les défis et améliorer le statu quo

**________________________________________________________________________**

**Who We Are**

Dyno Nobel is a global leader in the commercial explosives industry. We provide innovative blasting solutions and quality explosives products throughout North America, Australia and selected customers in the Asia Pacific.

Join us in everything that’s great about Dyno Nobel: OUR culture, OUR values, OUR commitment to safety and most importantly our PEOPLE. This combination makes Dyno Nobel a terrific place to work.

Dyno Nobel is a subsidiary of Australian based Incitec Pivot Limited. IPL's 4500 employees also manufacture and market industrial chemicals and fertilizer products & services to customers around the world.

**What You’ll Do**

As the Business Operations Support

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