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Aviation Support Specialist
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About MHIRJ
MHIRJ is a global leader in the aviation industry, providing world-class services to airline fleets worldwide. We value our people and inspire them to excel and deliver positive results for all our partners in an environment that fosters and celebrates growth, collaboration, creativity, and different perspectives.
Our Motivation
We enable, grow, and sustain powerful connections between our customers, our people, and our communities, delivering the resources and insights they need to take flight. Our comprehensive operational engineering and customer support solutions include maintenance, refurbishment, technical publications, marketing, and sales activities for the global regional aircraft industry.
Our Offer
We offer a unique opportunity to join a dynamic and united team, working with a flexible and customer-focused approach. Our headquarter is based in Boisbriand, Québec, and we are also positioned in important aviation hubs in the US, Canada, and Germany.
Your Contribution
We are looking for a Customer Account Manager with bold ideas that deliver value to our partners and advance our industry. As a key member of our team, you will be responsible for providing Commercial customers with complete management services pertaining to all their Spares requirements while maintaining the company's objectives.
Key Responsibilities
- Manage the workflow of a Customer Account Services Team in conjunction with Company policies, procedures, and standardization processes.
- Ensure the relevant administrative support is provided to all Customers with particular emphasis on all aspects of the order process, including: Quotations, MRA's, Accounts Receivable issues and provide strategic leadership with respect to order book management (ML interface).
- Invest in pro-active customer contact, displaying personal care and concern for customers operations.
- Be effective conduit between CS Group and all other internal agencies to further streamline work, processes, and increase effective communication.
- Mentor the CSR's in good Customer Service practices and provide direction.
- Participate in and lead Customer Meetings.
- Produce weekly and monthly Governance to measure overall performance.
- Provide strategic leadership with respect to order book management.
- Answer customer calls, Participate in and lead Customer Meetings.
- Understand and Ensure Customer contractual commitments are being met.
Key Qualifications
- 5 years of experience in an aerospace environment, preferably in the area of customer support.
- Experience in a focal role type mandate.
- Proficient with Microsoft Office tools, SAP, PSD, MACPAC, Documentum.
- Excellent written and verbal communication. Bilingualism (French and English) is mandatory.
- Marketing or Business degree, or equivalent work experience in a customer-facing Aviation Support Operational role.
- Experience in interfacing with various internal agencies, such as ML, ISE, CM, Finance, etc.
- Effective and Skilled communicator.
- Leadership skills with the ability to build strong teams.
- The candidate is a team player with strong communication (verbal and written), leadership, and entrepreneurship skills.
- An understanding of commercial aircraft aftermarket and business processes is considered an asset.
- Must possess a working knowledge of Microsoft Excel, PowerPoint, and Access.
- Must be able to work flexible hours.
