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Bilingual Investment Claims Adjudicator

2 months ago

Quebec City, Canada Manulife Full time

Manulife Insurance business unit is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent financial advisors across the country, we offer a suite of innovative wealth and protection solutions, including segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long term care and disability products.

**Position Responsibilities**:

- Consistently provide exceptional service to internal and external customers by demonstrating the highest level of professionalism in all interactions
- Ability to communicate professionally in written and verbal form.
- Display empathy and predict the needs of clients through active listening.
- Review claims and ensure the file is handled in a manner that is in accordance with procedures, Product, Privacy legislation, Pension legislation, Anti Money Laundering and Canadian Tax rules and regulations.
- Document claim files to ensure an accurate record of events.
- Obtain complete file information to ensure accuracy.
- Accurately update system to ensure the accuracy of reserve calculations.

**Required Qualifications**:

- **Bilingual (French & English) is required**:

- Basic mathematical skills required.
- Excellent interpersonal skills with a strong ability to communicate proficiently both verbally and in written form to successfully interact with our internal and external customers, claimants, financial advisors, lawyers, and employees.
- Customer service-oriented individual

**Preferred Qualifications**:

- Working knowledge of government legislation, Insurance Act and Quebec Civil Code, an asset.
- Knowledge of Investment Products, an asset.
- 1-2+ years’ experience in adjudicating claims, an asset.
- Working knowledge of processing and imaging systems, an asset.
- Basic knowledge of administrative systems (Mainframes, AWD, iFAST), as an asset.
- Continuous improvement mindset and ability to thrive in a high-energy culture.
- Strong organizational skills to be able to work in a multitask environment in order to meet and maintain all service standards.
- High level of comfort is a must to navigate through calls with grieving/emotional clients and the ability to respond constructively and decisively in high-pressure or emotional situations.
- Knowledgeable in developing professional letters.

**When you join our team**:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**#LI-REMOTE**

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

CAN, Quebec - Full Time Remote

**Working Arrangement**

Remote
**Salary range is expected to be between**

$43,800.00 CAD - $73,000.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short