Medical Office Assistant

3 months ago


Red Deer, Canada Hebe Beauty Bar Ltd. Full time

Our work environment includes:

- Company perks
- On-the-job training
- Relaxed atmosphere
- Growth opportunities
- Casual work attire
- Safe work environment

Duties include but are not limited to:

- Schedule appointments
- Answer questions about our services
- Oversee and manage all aspects of the medical practice, including staffing, budgeting, and operational procedures.
- Develop and implement policies and procedures to ensure compliance with state and federal regulations.
- Manage patient relationships, ensuring that patients receive the highest level of care and satisfaction.
- Track patient retention and managing the recall process
- Proactively identifying gaps in patient service, communications, and office flow; develop and implement improvements
- Handle patient complaints and concerns with warmth and professionalism.
- Develop and implement marketing and advertising strategies to promote the practice and increase patient volume.
- Monitor financial performance and develop strategies to increase revenue and reduce costs.
- Oversee and manage staff, performance evaluations, as well as HR support
- Ensure that the practice is fully staffed, equipped, and prepared to provide the highest level of patient care at all times.
- Develop and implement quality control and quality assurance measures to ensure the highest level of care and patient satisfaction.
- Develop and maintain relationships with vendors, suppliers, and other healthcare professionals in the industry.
- Oversee the implementation and use of marketing automation tools to improve patient acquisition and retention.
- Report and tracking sales to refine marketing strategies and sales metrics

Qualifications:

- MOA diploma (preferred)
- Minimum 1 year of experience working in a clinical setting, ideally as an MOA (preferred)
- Team player with a strong work ethic and a desire to continuously learn and improve skills
- Excellent written and communication skills
- Strong attention to details
- Pleasant and patient verbal communication skill
- Reliable with a can-do attitude and able to multitask
- Excellent time management and ability to meet deadlines in a fast-paced environment without compromising quality of work

**Job Types**: Full-time, Part-time
Part-time hours: 25-30 per week

**Salary**: $20.00-$30.00 per hour

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay

Ability to commute/relocate:

- Red Deer, AB T4N 6C9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Medical office: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: Hybrid remote in Red Deer, AB T4N 6C9



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