Medical Office Assistant/receptionist

7 days ago

Red Deer, Canada Westpark Medical Clinic Full time

Maintains patient waiting areas, office paper-work, and front-desk areas in a manner that is organized and neat.
- Scan documents into the Electronic Medical Records (EMR) and into patient charts.
- Ability to properly assign document types when inputting to EMR and patient charts.
- Ability to navigate electronic medical records.
- Exercises diplomacy, problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
- Able to work in team environment and recognize the value of collaboration.
- Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
- Provides information to clinic callers according to the clinic’s best practices; transfers calls as needed; works to ensure adequate phone coverage at all times.
- Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
- Schedules patient flow to clinic following Doctors availability to allow efficient patient flow.
- When scheduling appointment, carefully screens patients for new address, new patient visit and updates/ confirms patient demographics. Informs patient of adequate information that must be presented at time of visit.
- Ability to navigate electronic medical records as per clinic guidelines
- Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and Health Information and Protection of Privacy Manager

Professional Responsibilities
- Recognize personal attitudes, beliefs, feelings and values about health and the potential effect of these on their interactions with staff, patients and families.
- Demonstrate the ability to reflect on personal and team practice through a systematic evaluation of professional competencies, acceptability, quality, efficiency and effectiveness of practice.
- Participate in relevant meetings and committees.
- Act as a resource for other team members.
- Provides training and orientation to other team members and assist in their professional development.
- Maintain information flow to Clinic Manager on issues that affect or may affect services to clinics, patients and work environment.
- Responsible for own professional development through a variety of strategies highlighted in personal development plan.
- Participate in the education programs offered.
- Promote and contribute to a safe, secure working environment.

Skills & Abilities
- Ability to work independently to achieve objectives.
- Demonstrates good organizational skills, managing time, workload and patient scheduled appointments.
- Demonstrate ability to adapt to new or unexpected situations, flexibility in approach to patient and interpersonal situations.
- Ability to build a good working relationship with patients, healthcare professionals and other members of the community.
- Knowledge of the Health Information and Protection of Privacy Information Acts in addition to professional organizations ethics and standards of practice. Respect and understanding of confidentiality/ ability to maintain confidentiality regarding personal and sensitive information.
- Familiarity with Electronic Medical Records or similar information systems.

Other Occupational Requirements
- Current and clear criminal records check is required.
- Must be able and willing to lift and carry up to 10 pounds.
- Arm and finger dexterity required to operate computer keyboard and other office equipment.
- Ability to sit for extended periods of time.

Expected start date: 2021-10 - 15

**Job Types**: part time, weekends

**Job Type**: Part-time
Part-time hours: 22 per week

**Salary**: $16.50-$18.00 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Holidays
- Weekends as needed

Supplemental pay types:

- Tips

COVID-19 considerations:
All clients are expected to wear a mask.

Work Location: In person

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