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Customer Care Representative

4 months ago

Sherwood Park, Canada Polylevel Alberta Corp. Full time

CUSTOMER CARE and SCHEDULER

PolyLEVEL Alberta Corp., a regional leader in the Concrete Lifting and Leveling Industry using PolyLEVEL Foam, is seeking a Customer Care Specialist to join our team. If you are skilled in building genuine relationships, talented at interacting with people, this career is for you

At PolyLEVEL Alberta Corp. we redefine our industry not only for our customers, but also for our employees. We highly value our employees and strive to make our company a great place to work. We offer a fun and family-oriented environment, a casual dress policy, top-notch training, and competitive pay. If you think you’d be a great fit on our team, we’d love to have you apply.

Customer Care position involves every step of customer care from receiving calls to following up after job completion to assess and increase customer satisfaction. Main task is to assist clients on phone and provide scheduling for client appointments and our team. Tasks include but not limited to: Receive calls, provide product and services information, update social media, schedule sales appointments, process orders, schedule installations, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Pay: $20.00-$24.00 per hour

Expected hours: 40 - 45 per week

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Sherwood Park, AB T8H 0E1: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to work a 10 AM to 6:30 PM shift? If not, what hours are you looking for?
- Do you live within 50 km of Sherwood Park or live in Edmonton?

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-29