Volunteers, Clinic Receptionist

6 months ago

Toronto, Canada VHA Home HealthCare Full time

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”

View more comments from our clients and their family members

Purpose: To support the operation of a community care, nursing clinic, serving ambulatory clients daily.

**AREA SERVED** **& LOCATION**: Toronto

**RESPONSIBILITIES**
- The Reception Volunteer helps to ensure the successful operation of the clinic
- Welcomes and admits clients to the clinic according to appointment schedule provided
- May make appointment reminder calls when requested
- If required, answer phones in a timely manner
- May record and keep track of telephone messages, if required
- Organizes the reception area to support efficient and effective clinic operation
- Maintains positive relationships with clients attending the clinic
- Cares for the safety, privacy and confidentiality of client and client information at all times
- Respects client privacy and adheres to confidentiality, privacy & other policies
- Reports to supervisors in a timely manner.
- Is familiar with and is able to follow and implement emergency procedures swiftly and independently

**REQUIREMENTS**
- Excellent interpersonal and communication skills (Listening, oral, and written)
- Experience and ease engaging vulnerable people
- Experience in an administrative support role and/or Customer Care
- Clinic experience an asset
- Experience in telephone and in-person client support, engagement; Excellent phone manner
- Able to volunteer in person, in a small space
- Able to engage clients in conversation, and respond easily, creating understanding
- Friendly, caring, reliable, compassionate, empathetic, tactful
- Experience and sensitivity working with culturally diverse individuals and families
- Able and willing to follow all infection, prevention and control requirements
- Able and willing to easily receive and follow instructions, policies, procedures and boundaries
- Demonstrated ability to work independently and as an effective team member

**TIME COMMITTMENT**
- 5 hours/week plus travel time; 1 Shift is 5 hours in length
- Shifts available daily, between 8am - 7pm; Clinic closes 1pm - 2pm, for lunch, daily
- Days/times to be agreed with volunteer, to create a regular, ongoing schedule
- Able to commit for minimum of 24 weeks; longer if possible/desired
- 100 Service Hours required for reference letter

**WORKING CONDITIONS**

The Volunteer works independently in a small office and clinic space. Volunteer reports to and is supported by clinic nurses on-site. Shifts occur in-person in an office/clinic environment. Infection Prevention and Control requirements must be strictly adhered to at all times and volunteers must self-assess using the self-assessment tool provided, prior to each shift and must continue to self-monitor throughout the volunteer shift. All privacy, confidentiality and other policies must be strictly adhered to at all times.

**BOUNDARIES**
- No clinical activities performed by volunteers
- No personal care given to clients by volunteers
- No client contact, of any kind outside of volunteer shifts as scheduled with VHA
- No giving of gifts, items, or food; Do not accept gifts from clients
- Volunteers work within and follow position description, policies, procedures, agreements, boundaries, and protocols at all times

**ORIENTATION, TRAINING & SUPPORT**
- Orientation to the agency and volunteer program
- Role orientation
- Reports to nurses onsite on a regular basis
- Supervisor will be available for feedback and support
- Reports schedule and schedule changes to appropriate staff
- **SCREENING**
- Resume
- Application/ Screening form
- Interview
- 2 References
- Criminal Reference check including Vulnerable Sector Screening
- Signed Policies; Waiver; Release, Agreements
- Independent and group learning, in person and / or online

**BENEFITS**
- Volunteers are supported through orientation, training, (online and in person) meetings, workshops, seminars, and one-to-one support.
- Career-related experience.
- We provide an environment where volunteers are engaged, challenged & rewarded.
- Opportunities to meet new people.
- Develop social and professiona

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