Service Delivery Specialist- Full Time Regular

2 weeks ago

Vancouver, Canada NTT DATA Full time

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be

We are currently seeking a **Deskside Services Support Lead** to join our team in **Vancouver, BC**.

**Purpose of Position**

The Service Delivery Specialist allocates resources and monitors the day-to-day service activities for the team, and provides mentoring, training and limited administrative functions. This position provides expertise to customers in order to sustain effective and timely customer services and contributes to planning processes to help develop the section's IT strategy.

**Accountabilities**
- Provides leadership and mentoring to team staff. Allocates resources and monitors the day-to-day service activities of staff. Communicates current program issues to staff to ensure they are able to provide accurate information and service.
- Identifies service quality issues, opportunities and constraints and makes recommendations for improvements to the Manager.
- Monitors and manages the Enhanced Executive Support and VIP requests and responds to any requests from section staff.
- Fields escalations from staff related to customer issues. Contacts clients to confirm and/or obtain additional information and to update incident tickets.
- Interacts with NTTC, business partners, 3rd party vendors and Provincial Government or Health Authority related clients to resolve hardware, software and other business process issues.
- Creates, updates and presents training material to section staff on an ongoing basis.
- Develops, manages, and administers process management best practices. Facilitates deployment of new, existing or improved processes to all service delivery units within NTT DATA based on customer requirements. Consults and recommends actions and remedies for business process design and deployment.
- Is accountable for the process health of operational processes deployed within NTT DATA to include (but not limited to) all associated controls and measurements. The position acts as the single point of contact for all process activities.
- Monitors day to day business workflows by preparing daily reports on business volumes and reporting to the Manager.
- Participates in projects to implement changes and provides functional direction to staff assigned to projects as required.
- Tests and/or oversees testing of new hardware/software.
- Assists Manager with administrative functions such as: hiring and training of staff, monitoring of daily and weekly workloads, reassigning of staff to meet fluctuations in the nature and variety of customer service demand, setting priorities and assigning and scheduling staff to complete assignments according to customer needs.

**Qualifications**
- Information Technology related training/education/certification, degree or diploma or a combination of relevant training and experience
- 1 year of experience in the following:

- Providing technical direction and leadership for small to medium sized technical teams
- Technical planning, coordination and documentation of hardware and/or software business solutions in a Remote Desktop Support environment
- 3 - 5 years in Service Desk Support environment, analyzing, coordinating, managing and resolving the following:

- Microsoft Windows and Office incidents
- Prioritization of incidents and requests
- Customer escalations
- Workplace technology incidents and requests
- 2 years' experience at a Team Lead level in the following areas is preferred:

- Remote Desktop Support in an Enterprise wide environment
- Health Care Industry
- Effective October 12, 2021, all individuals working in health care facilities must be fully vaccinated. Proof of vaccination will be collected by NTT DATA as well as upon entry to the site.

**Financial Responsibility**
- Preparation of Time and Material quotes for clients.

**Direct Supervision -**
- No direct supervision

**Project/Team Leadership or Training**
- Provides training to staff.
- Acts as team lead to section staff.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

Annual Salary Range: CAD 87101.73 - CAD 99806.95

**About NTT DATA Services**

NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital,

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

**NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard**

**to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

  • Cloud Service Delivery Specialist

    4 weeks ago

    Vancouver, Canada Zafin and Fasken Martineau DuMoulin LLP Full time

    What is the opportunity? Reporting to theDirector, Cloud Service Operations, the Cloud Service Delivery Specialist plays a vital role in creating long-term excellence in service provision and client relationships, acting as the bridge between the client, our operational delivery teams and Cloud Services teams through the onboarding/implementation cycle and...

  • Delivery Driver

    3 days ago

    Vancouver, Canada KH Parcel Delivery Service Full time

    *About Us:* KH Delivery Parcel Services is a dynamic and growing delivery service committed to providing exceptional service to our customers. We specialize in efficient and reliable delivery solutions, ensuring packages reach their destinations safely and on time. *Job Description:* We are seeking enthusiastic individuals to join our team as Courier...

  • Medical Delivery Driver

    4 weeks ago

    Vancouver, Canada KH Parcel Delivery Service Full time

    *About Us:* KH Delivery Parcel Services is a dynamic and growing delivery service committed to providing exceptional service to our customers. We specialize in efficient and reliable delivery solutions, ensuring packages reach their destinations safely and on time. *Job Description:* We are seeking enthusiastic individuals to join our team as Medical...

  • Case Management Assistant

    12 hours ago

    Vancouver, Canada PLEA Community Services Society of BC Full time

    PLEA Community Services is currently seeking a **Regular Full-Time Case Management Assistant** for our Folkstone-Vancouver team. The proposed start date for this position is as soon as possible. This position requires BCGEU membership. The Case Management Assistant provides a range of administrative and technical services to support the day-to-day...

  • Dean (Student Services) Regular Full Time

    1 day ago

    Vancouver, Canada NEC Native Education College Full time

    NEC Native Education College is the largest private Indigenous College in Vancouver and works with First Nations and Indigenous organizations to deliver programs in locations throughout British Columbia. NEC works to strengthen Indigenous communities through offering programs to lead employment and higher learning. **Position Summary**: The purpose of the...

  • Delivery Specialist

    4 weeks ago

    Vancouver, Canada Jaguar Land Rover Vancouver Full time

    **Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!** **Jaguar Land Rover Vancouver** is currently looking to fill a position of a **Delivery Specialist.** As a Delivery Specialist your goal is to create a customer centered experience that goes above and beyond...

  • Delivery Specialist

    4 weeks ago

    Vancouver, Canada Jaguar Land Rover Vancouver Full time

    Looking for a greatopportunity to work in Canada’s largest Automotive Group? Join the Familytoday, the Dilawri Lifestyle is waiting for you! Jaguar Land Rover Vancouver  iscurrently looking to fill a position of a  Delivery Specialist. As a Delivery Specialist your goal is to create acustomer centered experience that goes above and beyond when...

  • Employment Specialist Permanent Full Time #1665

    4 weeks ago

    Vancouver, Canada Developmental Disabilities Association Full time

    **JOB TITLE**: Employment Specialist | #1665 **SERVICE AREA**: Vocational & Day Services **LOCATION**: Vancouver **START DATE**: ASAP **TERM/STATUS**: Permanent Full Time **SCHEDULE/HRS**: Flex Time // 37.5 hours per week (flexible hours) **HOURLY WAGE**: $28.39 as per collective agreement **THE ROLE**: The Employment Specialist provides pre-employment...

  • Service Delivery Practice Advisor

    5 days ago

    Vancouver, Canada Community Living BC Full time

    **We are proud to be selected as a** **B.C.'s Top Employers** **once again!** **If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!** Community Living British Columbia (CLBC) is a crown corporation responsible for arranging supports and services for adults with...

  • Band 1 Oic

    4 weeks ago

    Vancouver, Canada BC Public Service Full time

    Posting Title- Band 1 OIC - Communications Specialist, Multi-language Services- Position Classification- Band 1 OIC- Union- N/A- Location- Vancouver, BC V6B 0N8 CA (Primary)- Salary Range- $59,400.00 - $84,699.96 Annually- Close Date- 4/9/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Government...

  • User Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada District of North Vancouver Full time

    User Support Specialist JP#24-21(Regular Full-Time)Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people. Designated one of BC's Top Employers for six years, the District offers exciting professional development opportunities...

  • PMO Specialist

    4 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level D Job Title PMO Specialist Department OCIO | Program Delivery I Project Management Office Compensation Range $7,278.33 - $11,372.33 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a...

  • Service Delivery Coordinator

    4 weeks ago

    Vancouver, Canada Com Pro Business Solutions Full time

    The Service Delivery Coordinator (SDC) is a hybrid position responsible for IT office and service delivery coordination as well as overflow support for Help Desk. The SDC will work directly with the Service Delivery Manager and be responsible for making sure day to day operation checks and balances are completed. **Service Delivery...

  • Furniture Delivery Driver

    3 days ago

    Metro Vancouver Regional District, Canada Sleep Shop Full time

    Sleep Shop, based in **Richmond, BC**, a family owned and operated retail mattress and bedroom furniture store, is seeking a delivery specialist. Your goal is to ensure that our customers are completely satisfied with the after sales experience. The core job description includes heavy lifting, installation and delivering our products to our customers. -...

  • Procurement & Logistics Specialist

    5 days ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Procurement & Logistics Specialist **Department**:Arena Operations **Reports to**:Director, Arena Operations ***: The Procurement & Logistics Specialist will play a crucial role in managing and optimizing procurement processes for our Arena Operations team. This role is responsible for sourcing and purchasing goods and services essential for...

  • Cleaner - Full Time

    1 day ago

    Vancouver, Canada BEST Service Pros Full time

    ABOUT US: Established in 1956,  BEST  is a Canadian janitorial company that aims to create a cleaner world by focusing on communities' social, environmental, and economic impact. We have been recognized by as one of  Canada’s Best Managed Companies  and by as one of  Canada’s 10 Most Admired Corporate Cultures . LOCATION:  Vancouver BC SHIFT...

  • Full Time Project Specialist

    3 weeks ago

    Vancouver, BC, Canada ECCO Supply™ Full time

    Do you enjoy providing exceptional customer service and have experience in sales? Can you handle and resolve customer complaints with a positive attitude? For 60 years, The ECCO Group has enjoyed continual growth, and our manufacturing division leads the market for sheet metal HVAC products in Western Canada. Our ECCO Supply division is a full-service...

  • Radiologist (Full or Part-Time, Canada West Veterinary Specialists, Vancouver, Canada

    4 weeks ago

    Vancouver, BC, Canada European College of Veterinary Diagnostic Imaging Full time

    Radiologist (Full or Part-Time, Canada West Veterinary Specialists, Vancouver, Canada Radiologist (Full or Part-Time, Canada West Veterinary Specialists, Vancouver, Canada Radiologist (Full or Part-Time, Canada West Veterinary Specialists, Vancouver, Canada Radiologist (Full or Part-Time, Canada West Veterinary Specialists, Vancouver, Canada Canada...

  • Radiologist (Full or Part-Time, Canada West Veterinary Specialists, Vancouver, Canada

    4 weeks ago

    Vancouver, BC, Canada European College of Veterinary Diagnostic Imaging Full time

    Radiologist (Full or Part-Time, Canada West Veterinary Specialists, Vancouver, Canada Radiologist (Full or Part-Time, Canada West Veterinary Specialists, Vancouver, Canada Radiologist (Full or Part-Time, Canada West Veterinary Specialists, Vancouver, Canada Radiologist (Full or Part-Time, Canada West Veterinary Specialists, Vancouver, Canada Canada West...

  • Full Time Project Specialist

    6 days ago

    Vancouver, BC, Canada Providence Health Care Full time

    Mandatory Vaccination As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required. Providence Health Care...