District Manager

6 months ago

Toronto, Canada Sephora Full time

**Job Type**: Full Time
**Function**: Retail Operations
**Address**: FSC, Toronto, Ontario
**Working Model**: Remote

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

**ABOUT THE ROLE**

Manage and maximize business strategies for your given district. The District Manager is accountable for recruiting and developing management personnel and store teams, ensuring maximum profitability and compliance with company objectives and policies while focusing on the improvement of the client’s experience.

**WHAT YOU'll DO**
- Conduct store visits with the Store Directors and Specialists to evaluate and identify business opportunities to improve sales growth, profitability and client service.
- Ensure that all of the district’s Store Directors, Specialists, and Cast Members attend mandatory product knowledge and all required company training modules.
- Appraise and acknowledge performance by delivering annual performance appraisals and merit increases.
- Train, coach, motivate and lead the district’s teams to deliver outstanding client service standards.
- Provide strategies and opportunities for retention by conducting monthly one-on-one conversations with all managers and creating individual development plans for their continued growth.
- Partner with Human Resources to investigate, assess, and resolve all employee relations’ issues.
- Develop strategies to maximize sales potential by accurately forecasting sales, ensuring that the staffing plans are in alignment with the business trends, and adjusting payroll accordingly.
- Create action plans to increase profit and control variable expenses by evaluating the P&L on a monthly basis.
- Ensure that the district’s stores maintain and follow standard operational procedures, loss prevention policies and human resource guidelines.
- Establish relationships with key corporate partners: Human Resources, Loss Prevention, Merchandising and Inventory Management, Finance, Store Operations, Animations, Store Development, and IT to ensure that your District’s needs are met and sales and profitability are maximized.
- Take initiative to make a difference in the organization. Challenge the status quo Be innovative within own district and share best practices so that you can impact the performance of the entire organization.
- Embrace and demonstrate Sephora Values when interacting with company personnel and all outside brands and vendors.

**WHAT YOU'LL BRING**
- 3 - 5 years multi-store management experience in a highly complex business environment or exceptional performance in Sephora Store Director role
- Excellent verbal/written communications skills and the ability to influence business partners at all levels.
- Proven ability to create teams by identifying talented store leaders who can train and develop a cast to drive sales and deliver outstanding client service.
- Proficient in basic computer skills including Windows, Word, and Excel.
- Proven ability to manage time to execute multiple tasks and changing priorities.

**WHY YOU'LL LOVE WORKING HERE**
- You’ll be part of a unique culture and family of passionate and inspiring individuals.
- You’ll work alongside the best talent in the industry - people you’ll be proud to work with.
- You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
- You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
- Benefits you can mix and match, depending on your needs.
- Employee Assistance Program services for those times you need extra support.
- Holidays, time off and flexibility to support work-life balance.
- And of course, there’s our incredible swag - free product gifts throughout the year and tons of discounts with our brand partners.

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