Student Financial Aid Officer

3 months ago


Edmonton, Canada CAMPBELL COLLEGE Full time

The mission of Campbell College is to provide exceptional career and technical training through a commitment to educational excellence strengthened by quality instruction, a positive learning environment, and the integration of emerging technologies to enable students to achieve their potential, participate in new employment opportunities, and continue to be lifelong learners.

Our **Vocational Training Programs** are very unique, and we stand out from other schools. We believe in traditional instructor-led training integrated with guided hands-on skills practice, and one-on-one support is always available. Technical skills are very important, we also concentrate equally on communication and interpersonal skills.

**Overview**

We are seeking a qualified **Student Financial Aid Officer** to join our Business or Education program. You will play a crucial role in assisting students with the financial aspects of their education, particularly in navigating the complexities of student loans. This position offers the opportunity to make a meaningful impact on the lives of our students by helping them secure the necessary funding to pursue their academic endeavors.

**Responsibilities**
- Provide comprehensive and accurate information to students regarding available financial aid programs, scholarships, grants, and loans.
- Evaluate students' financial information and determine eligibility for different types of financial aid.
- Conduct workshops, presentations, and information sessions to educate students and staff about financial aid options, processes, and resources.
- Provide excellent customer service by promptly responding to student inquiries, resolving issues, addressing concerns, completing necessary forms, understanding award letters, and managing their financial aid packages.
- Collaborate with other departments, such as admissions and registrar, to ensure a seamless and coordinated student experience.
- Supporting with the completion of the day-to-day responsibilities of the Student Finance team, to support the corporate strategic imperatives.
- Contributing to a positive corporate culture that supports equity, inclusion, learning, and wellness.
- Performing other administrative tasks around the school as needed.

**Requirements**:

- Experience in Student Services, Financial Aid, Collections, or Customer Service
- Strong attention to detail, accurate data entry and ability to follow through
- Post-secondary education in a relevant field preferred
- Experience working in fast paced settings and ability to handle confidential information
- Strong verbal and written communication skills
- Proven excellent English proficiency (oral and written)
- Exceptional verbal and written communication skills
- Patience and the ability to work well with diverse groups of students
- Ability to follow directions and work collaboratively with other team members
- Flexibility and adaptability in a fast-paced environment
- A positive attitude and presentable appearance
- Good interpersonal skills and organizational skills
- Demonstrate multicultural sensitivity and awareness

**Salary**: From $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Ability to Relocate:

- Edmonton, AB: Relocate before starting work (required)

Work Location: In person


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