Digital Customer Experience Student

2 months ago

Oakville, Canada CT Bank Full time

**Our Commitment to Students**

At Canadian Tire, we are committed to providing students with a supportive and collaborative environment that fosters knowledge sharing and offers key experiences to help them develop their capabilities through projects and objectives. We believe in setting specific and measurable goals that align with our business objectives to support learning and help students achieve their full potential. Our culture emphasizes learning from others, continuous improvement, agility, growth, and innovation, and we are invested in building a talented, diverse workforce for the future of Canada and Canadian Tire. Additionally, we are dedicated to building strong relationships with our student employees by engaging with them throughout their education and career pursuits and creating opportunities for ongoing communication and relationship building.

**What you’ll do**:

- Gain working knowledge of CTB digital product capabilities and user experience
- Be accountable for the product backlog, proactively create and prioritize backlog items
- Research competitive landscape to identify trends, opportunities and solutions that address various business or customer needs
- Work creatively with team members to propose and refine digital solutions
- Effectively communicate solutions and user stories to key stakeholders
- Incorporate web content accessibility requirements into user stories
- Manage reviews and approvals required to deliver projects, including Compliance, Legal, Privacy, Accessibility and Customer Service approvals
- Oversee all projects through to deployment, and collaborate with key partners to ensure timely delivery
- Monitor, and report on project performance and digital engagement KPIs

**What you bring**:

- Currently enrolled in a post-secondary program in Business, Commerce, or a related discipline
- Digital Product Management, Project Management, Marketing or Design experience is an asset
- A passion for and understanding of web/mobile technologies is an asset
- A drive for continuous learning, and developing innovative customer experiences
- Highly organized and action oriented. You can recognize and keep track of all the moving pieces, adjusting to new information, goals and conflicting priorities
- An excellent communicator, with the ability to engage, influence, inspire partners to drive collaboration and move initiatives forward
- Proficient in MS PowerPoint and Excel

**Hybrid**

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team. This role is based out of our CTFS office in Oakville, Ontario.

**About Us**

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

**Our Commitment to Diversity, Inclusion and Belonging**

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better..

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