Inside Sales Representative

4 months ago


New Glasgow, Canada Air Liquide Canada Full time

This job will lead you to build lasting relationships with customers and collaborate on developing business markets. You will have the chance to evolve in an organization where collaboration and customer satisfaction are the core of our business. We are offering a key position for an exceptionally customer-centric individual

As front line customer service in our retail stores, you will have the opportunity to:

- Listens actively to customers to advise them on products, prices and availability in order to satisfy their needs. Answers technical questions.
- Prepares quotations and standard tender requests.
- Provides support to the local account executives for back-office activities.
- Performs phone “cold-calls” for network customers and “blitz” in some market segments.
- Does post-sales follow-up to ensure customer satisfaction
- Organises the display of products in the store
- Identifies and respects our commitment to our customers and ensures that deliveries are made in time.
- Process and confirm delivery slips.
- Communicates with the logistics team to ensure cylinder replenishing.
- Use your welding knowledge and experience to deliver products to our customers, and help them find the right supplies for their projects and business needs
- Learn new computer systems, enabling you to give accurate information, pricing and quotes for our customers.
- Learn how to track orders/cylinders and expand your knowledge in logistics
- Plan routes for delivery and follow ALC's safety policies diligently
- Work in a clean and organized environment by maintaining our product displays
- Get to know our customer base both on the front line and making deliveries, learn about our products and mentor from our Outside Sales Team and Managers to grow your advancement opportunities
- Cylinder and hardgoods delivery.
- 2 to 5 years of industry experience, customer service or sales of welding or industrial products;
- Knowledge of welding processes and products is an asset but not mandatory;
- Ability to lift and/ or roll cylinders as necessary. Lifting up to 50 pounds on an occasional basis;
- Good knowledge of computer systems and google suite;
- Secondary diploma;
- Bilingualism is an asset.

**Ideal Profile**
- Team player, punctual and able to follow directives
- Be autonomous and a fast learner
- Result driven
- Client focused
- Effectively manage time and priorities

Are you the right person?
- 2 to 5 years of industry experience, customer service or sales of welding or industrial products is an asset but not mandatory
- Knowledge of welding processes and products is an asset but not mandatory
- Good knowledge of computer systems and google suite
- Secondary diploma is an asset but not mandatory
- A positive attitude and customer service focus
- Forklift experience would be an asset as well
- Ability to lift 50lbs

**Experience**:

- Welding: 1 year (preferred)
- Sales: 1 year (preferred)

Licence/Certification:

- Forklift Licence (preferred)



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