Christmas System Technical Support Analyst

2 months ago


Vancouver, Canada The Salvation Army Full time

Boundless Vancouver organizes a Christmas Toy shop which includes both the collection and distribution of toys and Christmas hampers. The Systems Technical Support Analyst works to support the frontline team as they serve our neighbours, who are the recipients of toys and Christmas hampers.

**Hours**:

- 25 hrs/week, October 21 - December 23.

**KEY RESPONSIBILITIES**:

- Create an online from with Ninja Forms and Mailchimp that can be accessed on our WordPress website, enabling families to register online.
- Troubleshoot promptly when problems or issues arise.
- Create scheduling for appointments which integrates forms, database, and caseworker schedules.
- Record all essential information into the database (Link2Feed).
- Assist in the maintenance of client files as directed.
- Work in a busy environment and in a team setting with a calm and positive attitude.
- Maintain confidentiality and keep accurate client files and statistical records.
- Ability to understand and be sensitive to cultural differences.
- Demonstrate empathy and concern for clients/families with respect, assertiveness, and tact.
- Perform other related duties as assigned.

**Work Environment**:

- The incumbent’s work environment is typically in the community ministries office and community. Remote work may be possible.

**Exposure to Hazards**:
The job incumbent may be exposed to the risk of minor harm, injury, or illnesses due to:

- Physical attacks by others (i.e., violent/aggressive client)
- Exposure to infectious diseases
- Other potentially dangerous situations

**Precautionary Measures**:
The following would be asset for the incumbent (in addition to health and safety rules):

- Universal Precautions
- Non-violent Crisis Intervention training
- WHMIS

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:
**Education/Certifications**:

- The successful job applicant will have completed a high school diploma or higher level of education.

NOTE: An alternative level of education and experience may be acceptable.

**Experience**:

- Up to three (3) months of prior related experience, including experience working with multi-barriered neighbours.
- Experience with a non-profit organization is an asset.

**PREFERRED SKILLS/CAPABILITIES**:

- Proficient computer skills and familiarity with Microsoft Office, Ninja Forms, WordPress, Mailchimp and Link2Feed.
- Strong communication skills - oral and written.
- Organizational skills - scheduling, time management, prioritizing tasks.
- Background check consent
- A clear vulnerable sector screening

Published

October 1, 2024

Location

Vancouver, BC

Job Type

Part-time (Contract)

Ministry Unit/Dept:
Boundless Vancouver

Salary Range:
$20.00 per hour

Address:
3213 Fraser Street

Posting Expires:
Until filled

Applications Accepted By:



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