Technical Support Analyst

2 weeks ago


Vancouver, Canada Smile Innovations Group Full time

**Technical Support Analyst**

Reports to CEO.
- Location:_ Vancouver, BC or Gatineau QC.

**SMILE INNOVATIONS GROUP**

Smile Innovations Group is a national organization focused on the consolidation of dental labs and the development of dental products and services. Our management team has a long history and experience in the dental and financial industries providing a wide range of knowledge. Our team has been involved in a long list of M&A deals and has experience in the operational management of large-scale businesses.

**Description**:
**Responsibilities**
- Answer and resolve technical requests from all business divisions in English (French is an asset).
- Traveling to various sites across the country to support infrastructure integration and site support.
- Monitor, resolve, and document assigned service calls.
- Ensure the installation and configuration of workstations, VoIP systems, and mobile devices as well as any other equipment under the responsibility of IT.

**Required Skills**:

- Demonstrate rigor, structure, and autonomy.
- Strong communicator with the ability to work with various employees and stakeholders.
- Excellent oral and written communication skills.
- Proven sense of customer service.
- Able to manage multiple priorities simultaneously.
- Excellent troubleshooting and problem-solving skills.
- Motivated to take on challenges and provide suggestions to develop the company.
- Ability to work alone or in a team.
- Has a strong sense of responsibility and commitment.

**Experience Required.**
- Have at least 3 years+ of relevant experience as an IT technician or in a similar position.
- Network certified
- Bilingual (English and French preferred)
- Microsoft Certified Administrator
- Good knowledge of corporate networks (LAN / WAN / VLAN).
- Familiarity with TCP / IP and other network protocols.
- Windows 10/11 Pro, Windows Server 2016/2019/2022 operating systems.
- Good knowledge of Active Directory concerning structure, user management, and security groups.
- Good knowledge of the functioning of permissions and shares of network files/folders.
- Experience installing and troubleshooting, corporate messaging and collaboration software (Microsoft 365, Office Suite, SharePoint, Teams).
- Comfortable with managing and utilizing a request (ticket) system.
- Experience with IOS is an asset.



  • Vancouver, Canada Ignite Technical Resources. Full time

    Application Support Analyst - Contract position in Vancouver (Hybrid): On behalf of our client in **Vancouver,** **Ignite Technical Resources** is looking for an **Application Support Analyst** with our client ** **for a **contract opportunity**. **Responsibilities**: - Provide second - Support users with data editing, import/export, and bulk...


  • Vancouver, Canada Ignite Technical Resources. Full time

    On behalf of our client here in Vancouver, ** Ignite Technical Resources **is looking for a **Network Technical Analyst **for a **Contract opportunity.** **Project Description**: The Project Services department is responsible for delivering a wide range of IT infrastructure projects for the Health Authorities of British Columbia. We are searching for...


  • Vancouver, Canada Ignite Technical Resources. Full time

    On behalf of our client in **Burnaby,** **Ignite Technical Resources** is looking for a ** Desktop Support Analyst** with our client for a **6-month contract **opportunity. **Role Description**: This resource will support our client's Desktop Support team. A valid BC Driver’s license will be necessary in order to drive to our directly managed sites...


  • Vancouver, Canada University Canada West Full time

    **Position Job Title**:Technical Support Analyst **Location**:University Canada West (UCW) - Vancouver, BC **Reports To**:Senior System Support Supervisor **About University Canada West**: University Canada West is an innovative business and technology-oriented, dynamic, and growing institution that was founded in 2005. Based in Downtown Vancouver, the...


  • Vancouver, British Columbia, Canada University Canada West Full time

    Position Job Title:Technical Support AnalystLocation:University Canada West (UCW) - Vancouver, BCReports To:Senior System Support SupervisorAbout University Canada West:University Canada West is an innovative business and technology-oriented, dynamic, and growing institution that was founded in 2005. Based in Downtown Vancouver, the university is defined by...


  • Vancouver, Canada Ignite Technical Resources. Full time

    On behalf of our client in here in Vancouver, ** Ignite Technical Resources **is looking for a **Tier 2 Support Analyst (w/Service Now Experience) **for a **full-time opportunity.** **Role**: The ARC Support Analyst II consults with researchers and user groups to determine business needs and identify the Digital Research Infrastructure (DRI) resources...


  • Vancouver, Canada Ignite Technical Resources. Full time

    On behalf of our client in here in Vancouver, ** Ignite Technical Resources **is looking for a **Tier 2 Support Analyst (w/Service Now Experience) **for a **full-time opportunity.** **Role**: The ARC Support Analyst II consults with researchers and user groups to determine business needs and identify the Digital Research Infrastructure (DRI) resources...


  • Vancouver, Canada Union Gospel Mission Full time

    **The Opportunity** Do you have 5 years of IT experience, as well as excellent knowledge of PC and desktop hardware? Do you have excellent communication, and organizational skills? The IT Technical Support Analyst will serve as Union Gospel Mission’s Computer Desktop, Laptop, Network and Mobility problem-solving support to internal clients. The IT...


  • Vancouver, Canada Union Gospel Mission Full time

    **The Opportunity** Do you have 5 years of IT experience, as well as excellent knowledge of PC and desktop hardware? Do you have excellent communication, and organizational skills? The IT Technical Support Analyst will serve as Union Gospel Mission’s Computer Desktop, Laptop, Network and Mobility problem-solving support to internal clients. The IT...

  • Technical Analyst

    2 months ago


    Vancouver, Canada Ignite Technical Resources. Full time

    On behalf of our client here in Vancouver, ** Ignite Technical Resources **is looking for a **Technical Analyst **for a **full-time opportunity.** **Responsibilities**: Work with the Desktop Technical Services, VDI, Application delivery, and IMITS/NTT/Technology Services teams to: - Assist with the design, implementation, and support of an end-to-end...

  • Technical Analyst

    7 days ago


    Vancouver, Canada Ignite Technical Resources. Full time

    On behalf of our client here in Vancouver, ** Ignite Technical Resources **is looking for a **Technical Analyst **for a **full-time opportunity.** **Responsibilities**: Work with the Desktop Technical Services, VDI, Application delivery, and IMITS/NTT/Technology Services teams to: - Assist with the design, implementation, and support of an end-to-end...


  • Vancouver, Canada Sumo Digital Ltd Full time

    **Welcome to Timbre!** We are Timbre Games (part of the Sumo Digital Group), a new studio in Vancouver, Canada focused on making exciting, innovative game experiences. Timbre’s vision is to change the games industry through the original games we make, as well as how we make them. We’re building an inclusive, supportive culture that allows us to explore...


  • Vancouver, Canada Compugen Inc Full time

    **Job Title** - Technical Support Analyst - On Site **Vacancy No** - VN6342 **Work Location** - Vancouver, BC **Job Details** **Compugen is seeking a Technical Support Analyst for a 2 - 4 month contract working on site.** **Responsibilities**: - Provide timely, professional, and courteous technical support service to all Team Members across the...


  • Vancouver, Canada Ignite Technical Resources. Full time

    On behalf of our large, public-sector client based in Vancouver, Ignite Technical Resources is seeking a Junior Application Support Analyst to provide SAP, SharePoint, and ServiceNow support.. The initial contract is for 6 months with strong renewal potential. **Mandatory Requirements**: - Experience working in a helpdesk environment with an Information...


  • Vancouver, Canada Ignite Technical Resources. Full time

    On behalf of our client in downtown Vancouver, ** Ignite Technical Resources** is seeking a **Junior Business Analyst** with Application Support experience to join our client’s team on a full-time permanent basis. This is a hybrid work arrangement, based in Vancouver, 3 days a week on-site and 2 days a week from home. **The Role** **Sample...


  • Vancouver, British Columbia, Canada Fernandez Young LLP Full time

    Job Posting: Software Technical Support AnalystCompany: Fernandez Young LLPLocation: Downtown Vancouver, BCAbout Us:Fernandez Young has been a trusted provider of Professional Accounting and Advisory services for over 35 years. Situated in the heart of downtown Vancouver, we are fully immersed in the dynamic business landscape, serving as local partners to...


  • Vancouver, British Columbia, Canada Fernandez Young LLP Full time

    Job Posting: Software Technical Support AnalystCompany: Fernandez Young LLPLocation: Downtown Vancouver, BCAbout Us:Fernandez Young has been a trusted provider of Professional Accounting and Advisory services for over 35 years. Situated in the heart of downtown Vancouver, we are fully immersed in the dynamic business landscape, serving as local partners to...


  • Vancouver, Canada University Canada West Full time

    **Position Job Title**:Technical Support Analyst Tier I **Location**:University Canada West (UCW) - Vancouver, BC **Reports To**:Senior System Support Supervisor **About University Canada West**: University Canada West is an innovative business and technology-oriented, dynamic, and growing institution that was founded in 2005. Based in Downtown Vancouver,...


  • Vancouver, Canada University Canada West Full time

    **Position Job Title**:Technical Support Analyst Tier 1 **Location**:University Canada West (UCW) - Vancouver, BC **Reports To**:Senior System Support Supervisor **About University Canada West**: University Canada West is an innovative business and technology-oriented, dynamic, and growing institution that was founded in 2005. Based in Downtown Vancouver,...


  • Vancouver, British Columbia, Canada Samsung Electronics Full time

    Position SummaryWe are hiring for a Technical Support Analyst on the Samsung Account Team, where we help people connect their Samsung devices and services through one account.What We Offer: Hybrid Work Competitive Salary RRSP Matching Employer Paid Flexible Health Coverage (from day one) Employee Purchase Program discounts Professional Development...