Technical Analyst
1 month ago
**Are you ready to take your career to new heights?**
**Job Title**: Technical Analyst
**Department**: Information Technology Services
**Location**:Vancouver, BC, Toronto, ON
**Work Arrangement**:This role is primarily based in the office environment with occasional work-from-home flexibility
**Position Overview**:
**Primary Job Functions**:
The duties of the **Technical Analyst **include:
- Building, designing, examining, and implementing well-organized and structured IT systems
- Gathering feedback or responses from Flair team members to support continuous improvement of system functionality
- Meeting and communicating with stakeholders to understand and meet their requirements
- Actively contributing to the Digital/IT team to build and implement technology solutions
- Supplying advice and technical training to new employees on all IT procedures and processes
- Providing expert knowledge to resolve IT issues
- Providing hardware and software support including user training; installation, testing, evaluation, and troubleshooting for computer equipment
- Contributing to the maintenance of accurate and up-to-date filing systems
- Alerting management when necessary for high visibility and critical issues
- Other duties as assigned from time to time
**Qualifications & Requirements**:
- ** Education**:
- Degree or diploma in Computer Science, Management Information Systems, or a related field
- ** Experience**:
- Minimum of two (2) to six (6) years of experience as a System Administrator or in tier 2 support roles
- ITIL foundation v4 certification or relevant Microsoft Certifications (e.g., Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Desktop Support Technician (MCDST), Microsoft Office Specialist (MOS), or Microsoft Certified Trainer (MCT)) are considered assets
- Demonstrated experience with advanced troubleshooting and resolution of complex issues
- ** Skills & Abilities**:
- Technical Knowledge: Proficiency in core technologies including:
- Cloud technologies (e.g., Intune, Azure management) and Microsoft Active Directory
- Troubleshooting & Problem-Solving: Ability to efficiently troubleshoot complex technical issues related to computer hardware, peripheral equipment, operating systems, and software
- Configuration & Support: Skill in configuring computers and peripherals, supporting operating systems, installing drivers, and ensuring functionality.
- Excellent analytical, troubleshooting, and documentation skills.
- Strong interpersonal communication skills, with an emphasis on customer service and the ability to explain technical concepts clearly to non-technical users.
- Ability to prioritize tasks and work independently in a fast-paced environment.
- ** Competencies**:
- Leading as a Flair teammate by demonstrating collaborative behavior and modeling the company's values in all interactions
- Maintaining diverse relationships with peers and stakeholders to foster effective communication and collaboration
- Delivering results with impact by setting clear goals, prioritizing tasks effectively, and continuously striving for improvement in performance and outcomes.
- ** Requirements**:
- Clear criminal record check and satisfactory employment references
- Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC)
- Must be legally eligible to work in Canada without restriction
**Why Join Flair Airlines**:
At Flair Airlines, we value our employees and provide a supportive and collaborative work environment that offers opportunities for growth and professional achievement. Additionally, we offer a comprehensive benefits package, **effective on your first day of employment**, which includes:
- Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program.
- Pension plan with matched contributions.
- Individualized performance bonuses based on achievements.
- Attractive referral incentive program.
- Access to our staff travel program, allowing employees and their travel companions unlimited travel access across the Flair network.
**How to Apply**:
If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role.
**Application Deadline: November 30, 2024**
We look forward to the possibility of welcoming you on board
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