Associate Director, Employee Relations

3 months ago

Toronto, Canada EQ Bank | Equitable Bank Full time

**Join a Challenger**

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform (eqbank.ca) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2023, 2022, and 2021 lists.

**The Work**:
As Associate Director, Employee Relations, you will play a strategic role across the Bank as a member of the People and Talent leadership team. You will be responsible for leading the design and implementation of Employee Relations (ER) programming and providing support, resources and expertise to both employees and management. You will act as a trusted thought partner to Senior Management including the CHRO, General Counsel and HR leadership team.

You have both strategic and operational strengths that allow you to develop and implement strategies, policies and programs that foster a caring, personal and high-performing work environment while ensuring that the Bank adheres to employment laws and regulations. You will have regular interaction with Senior Management while acting as a primary investigator of employee grievances, complaints, and concerns, ensuring they are resolved promptly and in line with Bank policies and applicable laws.

The role requires a hands-on approach conducting investigations into employee complaints, ensuring fairness, impartiality, and compliance with legal requirements, while also acting as an expert, advisor and coach to colleagues within Human Resources to further develop the ER capabilities of the HR team and the enterprise more broadly.

**The Core Responsibilities Of The Job**:

- Proactively identify potential employee relations issues and develop strategies to prevent or mitigate them.
- Conduct thorough investigations into employee complaints, ensuring fairness, impartiality, and compliance with legal requirements.
- Advise and train managers and supervisors on employee relations matters, including performance management, disciplinary actions, and conflict resolution.
- Collaborate with legal counsel to ensure compliance with employment laws and regulations, and assist with any related legal matters.
- Facilitate and participate in employee relations training programs, workshops, and meetings to promote understanding and awareness of Bank policies and procedures.
- Input into key employee relations metrics, such as turnover rates, employee satisfaction, and employee engagement, and recommend improvement initiatives based on the findings.
- Stay current on industry trends, best practices, and changes in employment laws applicable to the Bank to ensure the organization remains compliant and maintains a competitive employee relations strategy.
- Identify emerging employee relations issues through our bi-annual engagement surveys, exit interviews, focus groups, and input from HRBPs and People and Talent leaders

**Let's Talk About You**:

- Bachelor's Degree in Human Resources, Business Administration, or a related field. A Master's Degree in a relevant field is preferred but not mandatory.
- Minimum of 8 years of experience in employee relations, HR management, or a related role.
- Strong background and understanding of federal employment laws, labour relations, and HR best practices.
- Demonstrated experience in conducting workplace investigations and resolving complex employee relations issues.
- Excellent knowledge of employment policies, practices, and procedures.
- Professional certifications (I.e. investigations certificate) are desirable but not required.

**What we offer [For full-time permanent roles]**

\uD83D\uDCB0 Competitive discretionary bonus

✨ Market leading RRSP match program

\uD83E\uDE7A Medical, dental, vision, life, and disability benefits

\uD83D\uDCDD Employee Share Purchase Plan

\uD83D\uDC76\uD83C\uDFFD Maternity/Parental top-up while you care for your little one

\uD83C\uDFDD Generous vacation policy, personal days and even a moving day

\uD83D\uDDA5 Virtual events to connect with your fellow colleagues

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