Customer Service Agent
5 months ago
Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Work setting**:
- Private sector
- Staff accommodation available
**Tasks**:
- Troubleshoot and resolve technical problems
- Prepare payroll
- Maintain payroll
- Ensure accuracy of completed time sheets, payroll and other summaries
- Calculate and prepare cheques for payroll
- Provide customer service
**Computer and technology knowledge**:
- Salesforce
- Internet
- MS Excel
- MS Windows
- MS Word
- Information technology
**Area of specialization**:
- Payroll services
**Sales experience**:
- Call centre
**Security and safety**:
- Basic security clearance
- Criminal record check
**Work conditions and physical capabilities**:
- Attention to detail
- Repetitive tasks
- Tight deadlines
- Work under pressure
**Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
**Screening questions**:
- Are you currently legally able to work in Canada?
**Workplace information**:
- Remote work available
**Health benefits**:
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
**Long term benefits**:
- Life insurance
- Other benefits
**Other benefits**:
- Free parking available
- On-site amenities
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Wellness program
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