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Agent, Travel
4 weeks ago
Work Term: Permanent
- Work Language: English
- Hours: 80 hours bi-weekly
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: Experience an asset
**Work setting**:
- Airline ticket office
**Tasks**:
- Investigate new travel areas, hotels and other amenities
- Manage difficult situations with customers
- Perform general office duties
- Sell travel products and travel insurance
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Calculate costs, process refunds and attend to other financial transactions
- Attend to cancellations and schedule changes
- Develop contact lists
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
**Computer and technology knowledge**:
- Galileo
- Amadeus
**Travel bookings**:
- Business travel
- Leisure travel
- Individual travel
- Group travel
- Domestic travel
- International travel
- Adventure travel
**Geographical areas of specialization**:
- Canada
- United States
- Western Europe
- Central Europe
- Eastern Europe
- Northern Europe
- Mexico and Central America
- Caribbean
**Work conditions and physical capabilities**:
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Work under pressure
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
**Other benefits**:
- Free parking available
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