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Agent, Travel

3 months ago

Etobicoke, Ontario, Canada PRISTINE PRINTING INC. Full time

Work Term:
Permanent

  • Work Language: English
  • Hours: 80 hours biweekly
  • Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 years
  • Experience: Experience an asset

Work setting:

  • Airline ticket office

Tasks:

  • Investigate new travel areas, hotels and other amenities
  • Manage difficult situations with customers
  • Perform general office duties
  • Sell travel products and travel insurance
  • Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
  • Calculate costs, process refunds and attend to other financial transactions
  • Attend to cancellations and schedule changes
  • Develop contact lists
  • Make transportation and accommodation reservations using computerized reservation and ticketing system
  • Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products

Computer and technology knowledge:

  • Galileo
  • Amadeus

Travel bookings:

  • Business travel
  • Leisure travel
  • Individual travel
  • Group travel
  • Domestic travel
  • International travel
  • Adventure travel

Geographical areas of specialization:

  • Canada
  • United States
  • Western Europe
  • Central Europe
  • Eastern Europe
  • Northern Europe
  • Mexico and Central America
  • Caribbean

Work conditions and physical capabilities:

  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting
  • Work under pressure

Personal suitability:

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Judgement
  • Organized
  • Reliability
  • Team player

Other benefits:

  • Free parking available