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Bilingual Travel Customer Service Agent

5 months ago

Etobicoke, Canada Jonview Canada Full time

**VALUES**:
**WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.
**WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.
**WE GO BEYOND** our responsibilities to our customers, our colleagues, society, and the environment.
- **6-months contract**:

- **Remote work available**:

- **Tourism industry**

**Description**:
The incumbent will be responsible for passenger assistance & support, treatment of post travel complaints, reservation requests for our customers, requests for information on products and occasional overnight emergency phone coverage.

**Responsibilities**
- Provide passenger assistance
- Respond to complaints post travel
- Facilitate emergency cell phone coverage
- Process new reservations, cancellations, and amendments to existing reservations
- Respond to queries regarding itinerary products and services from clients, and suppliers
- Build relationships with key clients and key suppliers
- Maintain high level of Canadian Tourism product and geographical knowledge of Canada
- Proof reservations to ensure the accuracy and smooth running of booked itineraries
- Assist in the completion of any projects, as assigned

**Position Requirements**:

- Must be able to communicate effectively orally & written in German or French
- In addition, Spanish, Italian, Portuguese, Japanese is an asset.
- Post-Secondary School Education
- 2 to 3 years of Tourism or Customer Service experience
- Ability to work under pressure and multi-task
- Must be able to work evenings and weekends
- Strong attention to detail and autonomy
- Dedicated to a high level of customer service
- Able to plan, organize and set priorities & manage processes

**Job Type**: Fixed term contract
Contract length: 6 months

**Salary**: $20.00 per hour

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekend availability

Application question(s):

- Are you authorized to work in Canada?
- Are you available to work evenings and weekends?
- What are your salary expectations?
- Where are you currently located? This position is remote but includes working from our Toronto office 1 day a week (if you are located in Toronto).

**Experience**:

- tourism/hospitality: 2 years (preferred)
- Customer service: 2 years (required)

**Language**:

- French (preferred)
- German (preferred)

Work Location: Hybrid remote in Etobicoke, ON M9B 6K5