Reservations Agent

2 weeks ago

Etobicoke, Canada Jonview Canada Full time

**VALUES**:
**WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.

**WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.

**WE GO BEYOND** our responsibilities to our customers, our colleagues, society, and the environment.

**Description**

The Reservations Agent will be responsible for processing FIT reservation requests from our customers, responding to requests for information on products, and treatment of some complaints.

**Responsibilities**
- Process new reservations, cancellations, and amendments to existing reservations
- Create, recommend, and suggest itineraries
- Respond to queries regarding itinerary products and services from clients, and suppliers
- Build relationships with key clients
- Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
- Proof reservations to ensure the accuracy and smooth running of booked itineraries
- Respond to complaints post travel
- Assist in the completion of any projects, as assigned

**Position Requirements**:

- Post-Secondary School Education
- 2 to 3 years of Tourism experience
- Ability to work under pressure and multi-task
- Strong attention to detail and autonomy
- Dedicated to a high level of customer service
- Able to plan, organize and set priorities & manage processes
- **Must be available to work from 12 p.m. to 8 p.m. ET**

**Job Types**: Full-time, Fixed term contract

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Evening shift

Application question(s):

- Where are you currently located? This position includes working from our Toronto office 1 day a week (if located in Toronto).
- Are you authorized to work in Canada?
- What are your salary expectations?
- Are you available to work from 12 p.m. to 8 p.m. ET?

**Experience**:

- tourism/hospitality: 2 years (preferred)

Work Location: Hybrid remote in Etobicoke, ON

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