Client Services Clerk

1 week ago


Lower Mainland, Canada Canadian Red Cross Full time

**Employee Working Location**: In-person (Abbotsford, BC)

**Employment Status**: Casual

**Salary Band**: $17.58 - $21.98 / hour

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a **Canada’s Best Employers 2024**, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

**In this role, you will**:

- Support Client Service, Volunteer Management and Program Administration.
- Support short term loan program by providing customer service as needed when volunteer shortages exist within the geographic area.
- Responsible for receiving, processing, and tracking client service requests, meeting Red Cross standards for timeliness and quality.
- Receive and responds to inquiries regarding service provision; and program-specific and generic inquiries from clients, health professionals, and the general public.
- Ensure HELP Client Service volunteers are effectively trained, recognized, and supervised.
- Coach and monitor Lead Client Service volunteers in their role as volunteer supervisors.
- Oversee the administration of volunteer records including training records.
- Compile and provide program statistics as required and contribute to a healthy and safe working environment.

**What we are looking for**:

- Completion of a 2-year post-secondary diploma in a related field, and a minimum of two (2) years experience in volunteer management, or an equivalent combination of education and experience.
- Client service experience.
- Knowledge and experience working in health programs.
- Experience in working with a diverse population and an understanding of cultural issues.
- Proficiency on Microsoft Office Suite; experience with databases and multi-line telephones are an asset.
- Experience working with volunteers is an asset
- Strong written and verbal communication skills in English.
- Strong interpersonal skills, ability, and flexibility to manage multiple priorities.

**Working Conditions**:

- Office environment.
- A valid Class 5 Drivers license.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).


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