Supervisor (Facility Maintenance)

5 months ago

Lower Mainland, Canada Everclean Facility Services Full time

Supervisor (Facility Maintenance)

The **full-time** **Janitorial Supervisor** is responsible for the supervision of all cleaning staff members, conducting daily inspections of buildings assigned. The supervisor must ensure that employees’ performance in terms of standards of cleanliness, and their behaviours meet or exceed standards. They must ensure that a high-quality janitorial service is delivered to all our clients.

The Janitorial Supervisor must have excellent customer service skills, have a can-do attitude, and must be able to work independently with minimum or no supervision. He or she must be able to travel to different locations through the lower mainland.

The Janitorial Supervisor reports directly to the Operations Manager and works in conjunction with the Human Resources and the Customer Satisfaction Team for continuous client satisfaction, and to support the company’s operations.

**Compensation Package**:

- Company Car
- Gas Card
- Company cell phone and laptop
- Extended health and dental benefits (50/50 participation), no waiting period
- Salary Range: $45,000 - $48,000 annually, depending on experience

**Duties and Responsibilities**
- Responsible for accounts assigned by Operations Coordinator, Customer Care Manager or Operations Manager
- Perform building walk-throughs and inspections, and submit inspection reports for our and subcontractors records
- Folow up with cleaning teams to resolve cleaning deficiencies and maintain high cleanliness standards (it has to be over 90%)
- Training and Supervision of new and current employees
- Train and provide guidance and support for cleaning teams and subcontractors
- Conduct weekly one on one meetings with junior supervisors and provide them with support and leadership
- Assign daily direction and worklists to employees and cleaning team
- Assist the management team with employee reviews
- Make sure the employees and subcontractor follow health and safety regulations
- Attend the weekly Management Meeting and provide weekly and monthly reports to Operations Manager and Customer Care Manager
- Work with management on performance appraisals
- Assist the Operations Manager and HR department with hiring new employees, and recruiting, onboarding and training new subcontractors
- Ensuring adequate supplies are available and accounted for
- Place orders through ICS ordering portal for janitorial supplies, ensure they are delivered and provide confirmation to clients and Operations Manager
- Client relations, quoting prices for customer and new account set up
- Handle customers’ complaints, concerns, or questions promptly
- Follow and accommodate directions and requests from Operations Manager and Customer Care Manager
- Handle cleaners and subcontractors complaints, concerns and questions promptly
- Plan and prepare (schedule) employees’ work assignments
- Meet with the Operations Manager for weekly one on one meetings
- Fill in for no shows contractors and employees who call in sick as necessary
- Look after other fellow supervisors portfolios in their absence
- Cross sell special project work to both existing and potential clients
- Accommodate and promptly process administrative requirement for any account changes including and not limited to increases, decreases, new starts, cancelations, cleaner change
- Process timekeeping sheets and credit forms if any
- Assist finance department, Operations Coordinator, Customer Care or Operations Manager with any request related to cleaning teams or clients
- Create customer service case for every customer complaint we receive and ensure they are resolved as soon as possible and no later than 7 days
- Comply with cleaning deficiency recovery plan determined by Customer Care or Operations Manager
- Update all required changes in our database (Salesforce) at the end of the week they raised
- Complete all requests being assigned through Salesforce in a timely manner
- Comply with all company SOPs and Memos
- Work with cleaning crews during new starts and specific projects
- Other duties as assigned by the Operations Manager

**Qualifications**
- Minimum 2-years experience in a supervisory role or lead hand will be an asset
- Ability to travel to different locations across the lower mainland
- Good leadership skills and customer relations experience
- Some experience with commercial cleaning
- A class 5 driver’s license with good driving abstract (no major offences)
- Company vehicle will be provided
- Available to work late evenings, weekends as per operational needs
- Able to bend, twist, sit or walk for extended period of time, and carry and lift up to 50lbs
- A good understanding of SDS sheets and knowledge of health and safety regulations will be an asset
- Have a sense of urgency to complete tasks

**Everclean Corporate Services** is a large successful Facility Services company based in Western Canada.

We lead the industry by providing value-added cleaning solutions to our clients and we diffe

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