Academic Success Coordinator

3 days ago

Ottawa, Canada University of Ottawa Full time

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong

**Position purpose**:
Reporting to the Manager, Academic Support Unit, based on best practices and current research in the field, helps design and coordinate the section’s educational programs. More specifically, the incumbent evaluates, implements and manages the development of the university teaching and academic success programs. Teaches courses on methodology, manages academic success programs for at-risk students, and writes resources for teachers. Assists both students and professors, thereby contributing to academic retention and the quality of the student experience.

**In this role, your responsibilities will include**:
**Teaching and Training**: In collaboration with faculties and professors, prepares and delivers academic methodology courses following a universal design model for learning.

**Academic Programming Development**: creates academic methodology instructional resources with the changing needs of students in mind. Also contributes to the development of employee training materials with the goal of fostering collaborative learning.

**Student Mentor/Student Advisor Team Supervision**: coordinates and trains a team of part-time employees to meet the needs of students at risk of academic failure, whether to support student mentoring, summer and winter orientation, or the Center for Academic Writing Assistance (CARTU).

**Collaboration**: participates in internal (such as SASS communication committees) and external (such as committees organized by Service Excellence) consultation committees and task forces involving various departments and faculties. Contributes to the achievement of the goals of the Academic Support Unit and SASS in collaboration with the Head of SASS-Academic Support.

**What you will bring**:
Graduate degree (Master’s in Education or equivalent experience)

Two years’ work experience in providing services to students in a university setting

Experience as a tutor, mentor or teacher

Knowledge of methodological principles used in university teaching, acquired through postsecondary teaching experience

Outstanding interpersonal skills and leadership qualities

Analytical, research and critical thinking skills, with ability to synthesize information

Ability to work independently and as a team member

Ability to give and receive feedback

Availability to work on a flexible schedule that includes evenings and weekends, sometimes with no notice, based on the operational requirements of the service

Bilingualism — French and English (excellent written and oral communication skills in both languages)

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.

**Initiative**: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

**Client Service Orientation**: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

**Teamwork and Cooperation**: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

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