Program Manager Office of The Fire Chief

1 month ago

Toronto, Canada City of Toronto Full time

**Job ID**: 42262

**Job Category**:Policy, Planning & Research

**Division & Section**:Fire Services,

**Work Location**:FIRE & PARAMEDIC HQ & EMS STATION 53, 4330 Dufferin St, Toronto, M3H 5R9

**Job Type & Duration**:Full-time, Permanent

**Salary**:$112,000 - $144,200 (2023 rate)

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 02-Nov-2023 to 16-Nov-2023

**Major Responsibilities**:
Reporting to the Fire Chief, the Program Manager coordinates and manages key division-wide priorities and strategic initiatives for Toronto Fire Services (TFS); provides senior level, strategic policy advice and operational support to the Fire Chief, as an Executive Officer, including representing TFS on city-wide corporate initiatives and at meetings with external stakeholders; takes a lead role on a number of strategic initiatives within TFS while providing direct support and assistance to both the Office of the Fire Chief and the TFS Command Team on a wide variety of issues; serves as the TFS lead for all aspects of security and is the primary liaison with both Corporate Security and the Toronto Police Service as required; serves as the primary liaison with Toronto Emergency Management and other partner agencies.

**Note: Given the nature of TFS operations, this is a primarily in-person role with limited opportunity for hybrid / remote work**.

**The primary functions associated with this position include but are not limited to**:

- Directly supports the Fire Chief, as an Executive Officer, at a wide variety of public / corporate events and emergency incidents, as required.
- Serves as the TFS lead for security-related issues, working in direct collaboration with Corporate Security and Toronto Police as required.
- Serves as the Office of the Fire Chief liaison to the TFS Emergency Management section and serves as the principal point of contact for Toronto Emergency Management and other partner emergency planning agencies.
- Serves as the Office of the Fire Chief liaison to the TFS Technical Operations section, including HUSAR, CBRNE and Public Order Unit operations.
- Directly manages the TFS red light ticket and automated speed enforcement processes, on behalf of the Office of the Fire Chief and in collaboration with the TFS Command Team.
- Engages with and supports the TFS on-call Senior Officer(s) in completing senior leadership / elected official notifications and updates during significant emergency incidents.
- Supports the TFS Command Team, and other TFS Senior Officers, by completing various stretch assignments, as appropriate, for professional development and succession planning purposes.
- Develops and implements detailed plans and recommends policies regarding program specific requirements.
- Manages cross-divisional projects, assets, and human resource activities as assigned by the Fire Chief, ensuring effective teamwork and communication, high standards of work quality, organizational performance, and continuous learning.
- Manages, directs, coordinates, and participates in the development / implementation of initiatives and assigned projects including organizational change, alternative service delivery options and service integration issues resulting in improved organizational structure, service levels and customer service.
- Ensures that projects, plans, policies, and recommendations that may impact equity-seeking groups and vulnerable populations are fully analyzed and considered in the TFS Command Team decision-making process.
- Provides strategic policy advice, operational support, and professional judgment on complex and contentious issues to the Fire Chief and TFS Command Team, and when required, takes appropriate action with limited information and/or direction.
- Analyzes the potential impact of proposed legislation, regulation, and corporate policies, and recommends amendment to operational policies or procedures to comply with any changes in mandates.
- Deals with highly confidential and sensitive information affecting TFS operations, assets, human resources, and finances.
- Prepares reports, responses and presentations on various operational issues / initiatives, policy documents and other material as requested.
- Establishes an effective and collaborative working relationship with internal and external staff and external stakeholders.
- Effectively liaises with elected officials and union leaders as required.
- Develops and maintains a continuous and thorough knowledge of industry, corporate, and city-wide issues, and initiatives.
- Ensures the Fire Chief is fully briefed on matters in a timely, accurate and comprehensive manner.
- Willing and able to assume after-hours on-call responsibilities, including on evenings, weekends, and holidays, as required. Given the nature of TFS operations, this is a role that requires schedule flexibility on the part of the incumbent.

**Key Qualifications**:

- Experi

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