Avp Governance

3 weeks ago

Toronto, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**The Opportunity**

**We are looking for an AVP, Governance & Control to join our Global Wealth & Asset Management team**

The AVP, Governance & Control is a key member of our day to day Operations leadership team as this function provides expertise in risk governance for various operational processes, including anti-fraud, regulatory controls, access security, audits, risk event mitigation, BCP, and Ops accounting.

**Responsibilities**
- Own and lead the risk & control agenda and priorities across Global Retirement, translating Global Ops priorities into actionable initiatives
- Be the Ops ambassador and key relationship contact for the Ops Retirement Leadership teams from a Risk & Control perspective
- Be the Ops thought leader and partner with our risk and control functional partners to determine the best path forward to continually evolve and innovate our risk & control environment
- Owns and leads the risk governance & control agenda and priorities across Global Retirement, ensuring that Retirement Ops is aligned to both the functional and business risk appetite
- Responsibility for co-owning, with the process owners, ensuring critical business processes and operational controls are identified and tested periodically under applicable stress scenarios.
- Communicates/presents consolidated key insights to Senior Management audiences that assist in the understanding of overall health and performance of the strategic function from a governance & control perspective, and any required actions or decisions.
- Engages teams in transparent discussions about progress against critical metrics, risk and control functions
- Brings sophisticated simplicity to relay information in a compelling and persuasive manner Proposes alternative views, based off facts, that may challenge convention
- Strong verbal, written and presentation skills, ability to influence business partners and motivate teams at varying levels of the organization rallying teams around common goals and objectives.
- Demonstrates critical thinking skills and is able to translate strategic objectives into action-oriented plans.
- Manages high volumes of diverse information; has the ability to step back, gain perspective and interpret data objectively
- Maintains high employee engagement throughout a transformation of the function

**How will you create impact?
Each of our operations leaders are process owners and have the accountability for their functions, and so this AVP role is a Line 1B in the three lines of defense model. The AVP, Governance & Control reports directly to the Global Head of Retirement Operations and functionally to the Head of Risk & Controls, Global Operations.

Our Global Retirement Operations team services over 200K plans, approx. 7.5 million participants, and processes over 8 million transactions. This role is key and provides leadership on the following:
**1. Anti-Fraud Ops and Regulatory Control**
- Regulatory control and governance to ensure regulatory obligations met
- Anti-fraud detection controls
- Remediate victims of fraud

**2. Risk & Control Governance**
- Risk consultation on effective control design
- Internal and SOC1/3416 audit support
- Reporting and reportable events and CAP governance
- Access security
- Innovation & transformation of Risk & Control framework
- Ops accounting
- Business Continuity Planning (BCP)

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- An accomplished people leader who is known to motivate and inspire teams and build talent pipelines
- At least 10 years of related business experience in process improvement, governance, and/or control related functions
- A strong background in global operations leadership
- High level of discernment, analytical skills, and problem-solving skills
- Strong verbal and written communication skills and interpersonal skills needed to effectively build relationships and connect with executives and internal partners
- Ability to work effectively within a matrixed, geographically dispersed team, using knowledge acquired across the organization and within a global workforce
- Highly developed influencing and negotiati

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