User Support Technician

1 month ago


New Westminster, Canada COGNITIA Healthcare Technologies Ltd. Full time

Education: College/CEGEP
- Experience: 1 year to less than 2 years
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Computer and technology knowledge**:

- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Multimedia software
- Presentation software
- Communication software
- MS Office
- Spreadsheet
- Wireless networks
**Security and safety**:

- Criminal record check
**Work conditions and physical capabilities**:

- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
**Personal suitability**:

- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
**Workplace information**:

- Remote work available
**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week



  • New Westminster, Canada 1301862 B.C. Ltd. Full time

    Education: College/CEGEPExperience: Experience an assetTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by...


  • New Westminster, Canada 1301862 B.C. Ltd. Full time

    Education: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...


  • New Westminster, Canada 1301862 B.C. Ltd. Full time

    Education: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...


  • New Westminster, Canada Douglas College Full time

    **Work Arrangements**What Douglas Offers** - DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for...


  • New Westminster, Canada Douglas College Full time

    **Work Arrangements**What Douglas Offers** - DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for...

  • IT Technician

    1 month ago


    New Westminster, Canada Lookout Housing and Health Society Full time

    **IT Summer Technician - Canada Summer Jobs** **New Westminster, BC** **Hours, Days of Work and Salary**:Will work Monday to Friday. Shift start times will be from 9:00 AM to 5:00 PM. Shifts are 8 hours in length with 1 hour break, for a total of 35 hours per week. Days of rest shall be consecutive. Schedule may change with two weeks’ notice. The position...


  • New Westminster, Canada Cyclone Systems Full time

    **Role**:I.T. Help Desk Technician **About us**: **Opportunity**: We are looking for an I.T. Support Technician to assist in our tier one help desk support center. Previous help desk experience in some capacity is required. We will not look at any resumes that do not have any help desk or PC administration prior experience. Daily duties include: - Tier 1...

  • Computer Technician

    1 month ago


    New Westminster, Canada Douglas College Full time

    **Work Arrangements**What Douglas Offers** - DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for...

  • Computer Technician

    4 days ago


    New Westminster, Canada Douglas College Full time

    **Work Arrangements**What Douglas Offers** - DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for...

  • Computer Technician

    4 days ago


    New Westminster, Canada Douglas College Full time

    **Work Arrangements**What Douglas Offers** DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for...


  • New Glasgow, Canada Town of New Glasgow Full time

    The Town of New Glasgow is reposting this job advertisement to fill a permanent full-time vacancy within the Information Technology Department for the position of Desktop Support Technician. This position provides regional technical support to all Town of New Glasgow departments and other Municipal IT service user groups. Closing Date & Applications: -...


  • New Westminster, Canada COGNITIA Healthcare Technologies Ltd. Full time

    Education: Bachelor's degree - Experience: 3 years to less than 5 years **Tasks**: - Give access to computer networks - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...


  • New Westminster, Canada COGNITIA Healthcare Technologies Ltd. Full time

    Education: Bachelor's degreeExperience: 3 years to less than 5 yearsTasksGive access to computer networksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in...


  • New Westminster, Canada COGNITIA Healthcare Technologies Ltd. Full time

    Education: Bachelor's degreeExperience: 3 years to less than 5 yearsTasksGive access to computer networksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in...


  • New Westminster, Canada COGNITIA Healthcare Technologies Ltd. Full time

    Education: Expérience: EducationBachelor's degreeTasksGive access to computer networksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...


  • New Westminster, Canada COGNITIA Healthcare Technologies Ltd. Full time

    Education: Expérience: EducationBachelor's degreeTasksGive access to computer networksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...


  • New Westminster, Canada The Credit Counselling Society Full time

    **What This Role Involves**: The IT Support Technician plays an important role in supporting our team with their technology, ensuring that they have what they need to be successful! While we have a partner in place (Fully Managed), there are certain components that require attention from our internal IT team, so you will be the key point of contact for these...

  • Library Technician

    1 month ago


    New Westminster, Canada Douglas College Full time

    **Work Arrangements**What Douglas Offers** DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for...


  • New Westminster, Canada City of New Westminster Full time

    **_Great City, Great Work, Great Future!_** **Service Desk Technician**: **DEPARTMENT**:Information Technology** **STATUS**:Full Time** **NO. OF POSITIONS**:One** **UNION**:CUPE, Local 387** **HOURS OF WORK**:35 hours per week** **SALARY**:$58,877 -$69,250 annually plus benefits **(2021 rates)** **You will**: - Investigate, assess, mitigate, and resolve...

  • Library Technician

    1 month ago


    New Westminster, Canada Douglas College Full time

    **Work Arrangements**What Douglas Offers** - DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for...