Service Desk Technician
4 weeks ago
**_Great City, Great Work, Great Future_**
**Service Desk Technician**:
**DEPARTMENT**:Information Technology**
**STATUS**:Full Time**
**NO. OF POSITIONS**:One**
**UNION**:CUPE, Local 387**
**HOURS OF WORK**:35 hours per week**
**SALARY**:$58,877 -$69,250 annually plus benefits **(2021 rates)**
**You will**:
- Investigate, assess, mitigate, and resolve routine software, hardware, and communication problems on computers, printers, peripherals, and productivity technologies.
- Triage and escalate complex issues and requests to the appropriate technical teams.
- Prepare workstations, user accounts and access permissions as required.
- Work closely with internal teams to provide resolutions for customer requests.
- Send citywide communications regarding service interruptions and outages.
- Manage ticketing and prioritization of incidents and service requests.
- Assist with supporting council meetings as required.
**Requirements**:
- Grade 12 and a post-secondary certificate in a technology-related field plus two years related work experience or an acceptable equivalent combination of education and experience.
- Certification in COMPTIA A+ or acceptable equivalent.
- Sound knowledge and experience troubleshooting IT systems, software and computer peripherals.
- Excellent ability to communicate and provide support to customers in a large distributed environment.
- Ability to identify and resolve routine technical problems using established procedures.
- Strong ability to establish and maintain effective working relationships with staff at all levels.
- Effective time management and prioritization skills.
- Quick learner - able to adapt to new technologies.
- Ability to lift or carry equipment weighing up to 30 lbs.
Education : College/CEGEP
Experience : No experience
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