Computer Technician

3 weeks ago

New Westminster, Canada Douglas College Full time

**Work Arrangements**What Douglas Offers**
- DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.**The Role**
- Provides effective second level user and technical support for instructional and personal computing in computing labs, classrooms, workrooms and to individual users. Provides exceptional client-centered service on a consistent basis to all users and stakeholder groups.**Responsibilities**

**1. Provides advanced user support.**
a. Provides in-person, telephone, and on-line support for students and employees using college’s instructional, personal and mobile computing devices and related equipment;
- c. Maintains strong customer relationships and high level of customer satisfaction;
- **2. Provides support for end user hardware and software.**
- b. Performs upgrades and re-configurations under a variety of time constraints;
- c. Supports installation and maintenance of specialized adaptive technologies;
- d. Maintains inventory of applicable hardware and software;
- e. Lifts and relocates a variety of computer equipment;
- f. Maintains order in storage rooms;
- g. Researches, evaluates and tests personal computing hardware and software as required and makes appropriate recommendations;
- h. Works with vendors for warranty service and additional technical support;
- **3. Provides System and Network Administration and technical support for selected campus wide and departmental systems, end-user hardware, software, operating systems, and network objects using variety of management software tools.**
a. Installs, configures, maintains and trouble-shoots all college standard and CEIT-approved non-standard software including previous and current versions;
- b. Designs, develops, implements and maintains software configurations for computing labs, workrooms, classrooms and user devices in both physical and virtual environments, using a variety of tools and within frequently and rapidly changing environment;
- c. Performs a variety of tasks related to the organization, configuration and maintenance of user, computer, and printer network objects;
- d. Maintains security services (physical and logical) on instructional and personal computing devices and related equipment;
- e. Articulates issues related to the availability and performance of network resources, services and servers;
- **4. Performs other related duties.**
a. Provides coverage for the first level Help Desk technicians as needed;
- b. Collaborates consistently with members of other teams on operational issues and projects;
- c. Creates technical documentation for departmental knowledge base;
- d. Maintains currency in relevant technical knowledge, standards, and practices by attending training courses and professional development activities;
- e. Provides input into the development and improvement of departmental services;**To Be Successful in this Role You Will Need**
- 1. Good working knowledge of the English language (written and verbal).
- 3. Good technical knowledge of and proficiency in the use of personal computing hardware and software.
- 5. Working knowledge of installation, configuration, and troubleshooting of hardware and software of end-user systems, peripherals and personal computing devices, including the use of relevant software tools.
- 6. Ability to perform basic system administration and management tasks of end-user systems, peripherals, user accounts and personal computing devices.
- 7. Ability to collaborate with peers and coworkers inside and outside of the department.
- 8. Demonstrated ability to physically lift and carry various computer related equipment, to work independently, and to be able to establish priorities and achieve deadlines.
- 9. Demonstrated ability to effectively guide and train users in the use of computer equipment.
- 10. Demonstrated ability to develop and maintain effective working relationships with users including students, staff, faculty and administrators.
- 11. A valid B.C. driver’s license and access to the use of a motor vehicle with appropriate insurance for work purposes.

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