Library Technician

**Work Arrangements**What Douglas Offers**

DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.

**The Role**
- The position is a media hardware specialist, providing equipment technology, advice and training in the Learning Resources for College internal and external clients.**Responsibilities**

**1. Organizes daily operations of the Learning Resources media equipment loan service, including media use rooms and Media Lab.**
a) distributes, enables, supports and troubleshoots various media equipment technology, including software, available from the Learning Resources for College internal and external clients.
- b) assess user objectives to recommend a specific technology or a selection of media technology to produce the desired outcome. Inform users on appropriate use of equipment and resources available for loan as well as equipment technical requirements.
- c) advise users on how to integrate library technology to successfully operate with CEIT installed technology in classrooms, theatres and other spaces on or off campus. May also advise internal or external users on how to integrate their own technology.
- d) ongoing individual and group orientation/training sessions for students, staff, faculty and off campus clients on Library equipment hardware and software. Demonstrate software programs, create detailed manuals/instruction sheets on how to transfer video files, store files on different media, upload to a web video file sharing site.
- e) assembly of components to form complete equipment systems such as multimedia transfer stations, public address systems with multi mic recording, data/video projection with audio, etc, cable or wireless connection for all devices.
- **2. Provides a variety of support and maintenance functions for media equipment hardware and software in Learning Resources.**
a) monitors daily the condition of equipment resources available in the loan pool, determines whether equipment is operational as well as the probable cause of equipment or system failures, and takes appropriate corrective action.
- b) troubleshoots complicated equipment configurations composed of laptop computers, audio and/or video equipment, wired and/or wireless devices quickly and effectively, possibly by phone. Includes Library classroom Smartboard, wireless keyboard issues or set up a complete alternate computer, projection and sound system on short notice.
- c) research technology/equipment purchases for circulating/fixed inventory secured in study carrels and media use rooms, software programs for Library laptop computers. Evaluates and identifies areas of need for equipment hardware and researches available options, makes recommendations for purchases.
- d) significant input on equipment inventory additions and deletions. Includes all necessary accessories, parts to make equipment items fully functional either circulating or fixed. Recommends any consumable items needed to maintain equipment items in satisfactory condition.
- e) arrange for laptop computer re-imaging or perform self-installation of computer programs, troubleshoot login or wireless issues. Install, configure software and prepare laptop computers for College patrons. Re-set tablet computer after patron use.
- f) significant liaison with CEIT technicians in several areas (laptop computers, repairs, classroom and theatre installations, technology events).
- g) maintains documentation on hardware as well as software including manuals.
- **3. Performs all duties as required - see job 111.10 - Library Technician - Public Services.**

**4. Other Duties and Tasks**
a) primary Learning Resources contact for off campus clients seeking to rent media equipment for use on campus, prepare and submit rental billing charges to Facilities.
- b) conducts inventory of circulating equipment including media use rooms and media lab.
- c) performs minor maintenance and repairs.
- d) participates in technology meetings.
- e) develops forms and documents.
- **_SUPERVISION_**_/_**_DIRECTION_**_ _**_EXERCISED_**_:_** The job requires the provision of guidance and training to others (students, employees, public). Regularly works without direct supervision. May have supervisory responsibility over one or more student assistants in the absence of the supervisor. Assists with training new, existing and special projects staff and student assistants. Responsible for safety in the Library when no supervisor present
- **_PHYSICAL_**_ _**_ASSETS_**_/_**_INFORMATION_**_ _**_MANAGEMENT_**_:_** maintains integrity and confidentiality of files and computer records; assists with policy development and interpretation; gathers a