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Client Relations Manager

4 months ago

Toronto, Canada EarthLabs Inc. Full time

**ABOUT THE COMPANY**

**ABOUT THE ROLE**

The Client Relations Manager will be responsible for managing a select portfolio of CEO.CA's clients, ensuring high-quality service and fostering excellent client relationships. This role involves coordinating internal processes and client management strategies to maintain consistent and reliable service delivery. Additionally, the role will collaborate closely with the sales team to enhance client engagement and satisfaction.

This a full-time permanent position, working from our Toronto, Ontario office. (69 Yonge Street)

**WE WILL TRUST YOU TO(KEY RESPONSIBILITIES)**
- **Client Portfolio Management.** Directly manage CEO.CA client portfolios, overseeing day-to-day operations and developing long-term account strategies. Attend client kick-offs and actively monitor engagements to ensure timely and effective communication and milestone achievement.
- **Team Organization and Leadership.** Assume logístical leadership of the client management team, ensuring effective assignment of client managers to accounts. Update and maintain procedures and processes to keep the internal team well-coordinated and informed.
- **Service Delivery Coordination.** Oversee the creation and delivery of consistent client services, including monthly reports and end-of-service summaries. Ensure all deliverables are executed with the highest standard and are delivered on time.
- **Reporting and Analysis.** Manage organization of client and financial trackers. Create and present weekly reports to the internal executive team covering gross sales, website traffic, trends to facilitate strategic decision-making.
- **Sales and Product Development Support.** Collaborate with the Managing Director to refine sales processes and introduce new products to the sales and client management teams. Ensure seamless integration of these processes into existing operations.
- **Training and Documentation.** Develop and maintain comprehensive training materials and documentation outlining all client processes and operational flows. Regularly update these resources to reflect current practices and ensure the team is fully trained.
- **Ad Hoc Assignments.** Undertake additional tasks and responsibilities as assigned.

**YOU WILL NEED TO BE/BRING(QUALIFICATIONS)**
- 2+ years of proven experience in client management and operations is essential, preferably in a digital or tech-focused environment.
- Bachelor’s degree or higher in Business, Marketing or related field is an asset.
- Ability to develop and implement effective processes and strategies that enhance service delivery and client satisfaction.
- Demonstrate strong leadership and organizational skills, capable of managing both client relationships and internal team dynamics effectively.
- Excellent communication, interpersonal and collaborative skills.
- Knowledge of the mining, capital market, and/or investment related is a plus.
- Experience working in a startup and/or SaaS environment, understanding the key challenges and opportunities inherent to this type of environment, is an asset.
- Demonstrates tech-savviness and proficiency with the Microsoft Suite, as well as CRM is a plus.
- Commitment to integrity, professionalism, and ethical conduct in decision-making and client interactions.
- Embodies an entrepreneurial nature that will thrive in a fast-paced and results-driven environment.

**WHAT CEO.CA OFFERS**
- A leadership role within a dynamic and growing digital platform.
- The opportunity to work directly with high-profile clients and make significant impact on client satisfaction and retention.
- A collaborative work environment with a focus on innovation and continuous improvement.
- Competitive compensation and benefits package.

**Don’t Meet Every Qualifications?**

Please note, applicant must be eligible to work in Canada to be considered for this position.

We appreciate the interest of all applicants, but only those selected for an interview will be contacted. We kindly request no phone calls. Thank you for your understanding.

***
- Our Commitment to Diversity and Inclusion. _

Pay: $65,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M5E 1K3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally authorized to work in Canada?
- Are you proficient or have interest in mining?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer relationship management: 2 years (required)
- Account management: 1 year (required)
- Client onboarding: 1 year (required)
- SaaS: 1 year (preferred)
- Startup: 1 year (preferred)

Work Location: In person