Broker Services Representative

3 weeks ago

Lachine, Canada Day & Ross Full time

**At Day & Ross, you’ll go far.**
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.

We believe our people are our greatest strength - and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

**About the Role**

Broker Service Representative
Full-time
Montreal, QC

Responsible for overseeing and managing the performance of Brokers and their trucks on a daily and a long-term basis, including engagement, retention and Broker relations

**How You’ll Help**
- Ensure company, brokers, and drivers adhere to broker agreements, SOPs, safety requirements including driver speed, HOS violations, and work with Compliance to monitor MVI, and MMR.
- Work with the company and brokers to resolve issues, holding all parties accountable to their responsibilities while maintaining broker engagement and satisfaction
- Address brokers’ and drivers’ concerns; focused on maximum profitability for their units
- Manage miles on each truck to ensure productivity targets and company standards are met including hired contract obligations such as team trucks running as team US trucks running the USA.
- Investigate and address repeat late deliveries, load refusals, and non-compliance with SOPs
- Manage Brokers and driver time off, updating time away and time ready in the system
- Supporting recruiting department on new hires, with job requests, interviews as well as onboarding.
- Ensuring new units/drivers are setup with expected equipment (satellite and camera), documents in hand, apps, drivers and decals started and up to D&R standards.
- Conducting Orientation for new drivers/brokers as required
- Working closely with the safety team on driver training and safety related concerns as identified
- Proactively managing At Risk drivers and Broker to correct issues before they leave.
- Posting and awarding new schedules for given areas following the scheduled assignment policy.
- Manage / support compliance with random drug tests monthly
- Work with brokers on statement issues, missed payments and related concerns.
- Work with drivers in regards to payment concerns or disputes on irregular duties such as working time or customer detention.
- Liaison between driver and/or broker with Safety, Compliance, Recruiting and operations departments as needed
- Other related duties as may be required.

**Your Skills & Experience**:

- Completion of secondary education preferred
- Post-secondary training in logistics or business, an asset
- A suitable combination of education and experience may be considered
- English and French required (written/spoken), other languages an asset
- Previous transportation, operations or customer service experience is preferred
- Proficient in MS Outlook, Excel & Word; experience with Truckmate, an asset; ability to learn new programs
- Strong communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
- Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
- Ability to work independently and to collaborate with others to meet customer expectations.
- Troubleshooting and problem solving skills; the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
- Strong team and customer service focus; negotiation and conflict resolution skills
- Demonstrated ability to build and maintain relationships
- **As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.**_

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Wellness program

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Lachine, QC: reliably commute or plan to relocate before starting work (required)

**Language**:

- French (required)

Work Location: In person

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